topic Unable to access parts of Patreon website. in Broadband

Unable to access parts of Patreon website.

eianbro — Mon, 16 Mar 2026 21:02:08 GMT

I support several YouTube creators on Patreon. They send me content for members of their channels. I can access content from most of them, but there are one or two where I can only access part of their content when using TalkTalk. If I switch off my router and tether my phone to my PC, I can access all the content via the 4G phone network. (Lebara, using Vodafone or O2 ). When using TalkTalk the connection times out. The Patreon website support team say they have had issues with some ISPs and have added TalkTalk to their lists.

Re: Unable to access parts of Patreon website.

ferguson — Mon, 16 Mar 2026 21:10:14 GMT

Have you tried changing your router settings to use third-party DNS servers?

Re: Unable to access parts of Patreon website.

Mandisa-TT — Tue, 17 Mar 2026 07:04:29 GMT

Hi @eianbro let us know if you have tried to change your router setting.

Re: Unable to access parts of Patreon website.

eianbro — Tue, 17 Mar 2026 20:00:39 GMT

Thanks for pointing me in the right direction. I have changed the DNS settings on my PC, which runs Xubuntu Linux 24.04, to use Quad 9's DNS servers with Google as a fallback. This involved editing a config file and restarting the networking. I can now access Mr Carlson's Lab on Patreon. As noone else in the household noticed any problems, I left the router settings alone.

Re: Unable to access parts of Patreon website.

eianbro — Tue, 17 Mar 2026 20:03:19 GMT

Problem solved by altering DNS settings on my Linux PC. Thanks for pointing me in right direction.

Re: Unable to access parts of Patreon website.

ferguson — Tue, 17 Mar 2026 20:46:55 GMT

No worries, glad you got it sorted. 🙂

Re: Unable to access parts of Patreon website.

Mandisa-TT — Wed, 18 Mar 2026 07:02:29 GMT

Thank you so much for letting us know that it is sorted.