topic Re: Router keeps disconnecting in Broadband

Router keeps disconnecting

highlights — Mon, 16 Mar 2026 22:10:32 GMT

For the past few weeks I've been having trouble with the internet/router. It works fine for days or weeks on end then suddenly will not connect and flash orange before trying to reconnect. The router is fairly newish, a year old maybe. It is a Sagemcom. Ran router checks, showsed no issues externally, said it beeded further investigation but didn't as the internet was fine again that evening (way back in Nov/Dec) for weeks so carried on as. Now it's playing up on odd days again. Wires all relatively new etc. NTE socket, telephone line isn't crackly.

Re: Router keeps disconnecting

Philile-TT — Tue, 17 Mar 2026 07:04:33 GMT

@highlights please advise once available for diagnostics test. You need to be home.

Re: Router keeps disconnecting

highlights — Tue, 17 Mar 2026 20:58:48 GMT

I am currently home. It has been working fine again all day today. The problem seems intermittent.

Re: Router keeps disconnecting

Gliwmaeden2 — Tue, 17 Mar 2026 21:22:57 GMT

@highlights, you'll need to be at home during the day for forum staff to run diagnostics - they are on here Monday to Friday, 7am - 5pm.

Support via phone is open 9am - 7pm weekdays and till 6pm Saturday: 03451 720088

Chat support is open every day, and till 9pm Monday to Friday.

They all require you to be present for running checks in the home.

Re: Router keeps disconnecting

highlights — Tue, 17 Mar 2026 21:48:39 GMT

Thanks for the info. I will get in touch with support tomorrow.

Re: Router keeps disconnecting

Philile-TT — Wed, 18 Mar 2026 07:02:16 GMT

@Gliwmaeden2 thank you for the support.