topic Getting help when internet goes down. in Broadband

Getting help when internet goes down.

Piyaitsapeq — Wed, 25 Mar 2026 09:49:28 GMT

This morning my internet went down, telephoned talk talk for help, and spoke to a robot, several times using different ways to try and talk to a human, to no avail, all I got was text messages to log into my account and report it there.

How on earth can I log in if I have no internet ?? and how can I get to speak to a human?

Re: Getting help when internet goes down.

Gliwmaeden2 — Wed, 25 Mar 2026 09:55:34 GMT

@Piyaitsapeq, unfortunately live support is limited to the hours listed in the contact details in this link:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Were you phoning before 9am?

The assumption also seems to be that we'll be able to reach support using data on our mobile phones, but Live Chat etc is not 24/7 either.

Re: Getting help when internet goes down.

Thabile-TT — Wed, 25 Mar 2026 10:01:26 GMT

@Piyaitsapeq I sincerely apologize for this experience with our service , we do have a team which you can talk if you want to discuss the issue over the phone.

contact number - 03451720088

Opening Hours

Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed
Chat - Monday - Friday 8am - 9pm ; Saturday 8am - 7pm ; Sunday - 9am - 7pm
In App - Mon - Sunday: 9am - 6pm

I can also assist you on this platform if that is okay with you.

Re: Getting help when internet goes down.

Thabile-TT — Wed, 25 Mar 2026 10:02:18 GMT

@Gliwmaeden2 thanks for the support.

Re: Getting help when internet goes down.

Piyaitsapeq — Wed, 25 Mar 2026 10:15:54 GMT

Thank you for the info, it was before 9am, and its up and running okay now

Re: Getting help when internet goes down.

Thabile-TT — Wed, 25 Mar 2026 10:20:41 GMT

Thanks for confirming that the service is now up and running.