topic PS5 won’t connect to the internet in Broadband

PS5 won’t connect to the internet

Shellbelle2211 — Mon, 13 Apr 2026 19:37:26 GMT

Hi there, I’d be grateful if anyone can please help!
My son has come back from his Dad’s and his PS5 won’t connect to my talktalk broadband. I changed some security settings last week after I found he could access stuff he shouldn’t on his phone and this seems to have affected him being able to connect his PS5. I have changed the settings back to ‘off’ temporarily to see if he can now connect but it still won’t connect. I can’t get through to a real person at talktalk! Can anyone please help? Thank you 🙏

Re: PS5 won’t connect to the internet

Divsec — Mon, 13 Apr 2026 19:47:21 GMT

Hi @Shellbelle2211 is he still trying to access using dad's WiFi rather than yours?

Re: PS5 won’t connect to the internet

fr8ys — Tue, 14 Apr 2026 08:42:08 GMT

Hi,

Found this advice by doing a google search.

Hope it helps.