https://community.talktalk.co.uk/t5/Broadband/The-replacement-router-sent-by-TalkTalk-for-VoiP/m-p/3148761#M885332 <P>Was there not a returns bag included in the box with the new Hub? Otherwise, as there is no support from TalkTalk staff available here any more, you will need to go back to customer services directly and request one. Make sure you get proof of postage when you send it back to forestall any issues with charges that may arise,</P> Tue, 21 Apr 2026 14:47:09 GMT ferguson 2026-04-21T14:47:09Z https://community.talktalk.co.uk/t5/Broadband/The-replacement-router-sent-by-TalkTalk-for-VoiP/m-p/3148760#M885331 <P>I've been sent my new router by TalkTalk but it makes no mention of what to do with the old one.&nbsp; Previously I have had to send them back but I'm going round in circles with Chat and no help there..&nbsp; What have others&nbsp; done with the old equipment?</P> Tue, 21 Apr 2026 14:43:03 GMT https://community.talktalk.co.uk/t5/Broadband/The-replacement-router-sent-by-TalkTalk-for-VoiP/m-p/3148760#M885331 CPRFrank 2026-04-21T14:43:03Z https://community.talktalk.co.uk/t5/Broadband/The-replacement-router-sent-by-TalkTalk-for-VoiP/m-p/3148761#M885332 <P>Was there not a returns bag included in the box with the new Hub? Otherwise, as there is no support from TalkTalk staff available here any more, you will need to go back to customer services directly and request one. Make sure you get proof of postage when you send it back to forestall any issues with charges that may arise,</P> Tue, 21 Apr 2026 14:47:09 GMT https://community.talktalk.co.uk/t5/Broadband/The-replacement-router-sent-by-TalkTalk-for-VoiP/m-p/3148761#M885332 ferguson 2026-04-21T14:47:09Z