topic Re: WiFi hub 2 in Broadband

WiFi hub 2

JohnFielder1 — Wed, 03 Jun 2026 13:29:20 GMT

Just had fibre installed. Tjhe engineer did a line check and says it's OK. The hub is showing a solid amber light. The Dashboard says connected in green but the Connection time is on 0 and not increasing

There is no internet

Re: WiFi hub 2

KeithFrench — Wed, 03 Jun 2026 14:00:29 GMT

It sounds like it could be an authentication issue. When is your go-live date?

Re: WiFi hub 2

JohnFielder1 — Wed, 03 Jun 2026 14:50:20 GMT

Contacted Talktalk, as their installation instructions say if the light is still amber after 15 minutes, told that it can take up to 48 hours while they try different settings.

How they try settings with no connection I don't know. But I have to wait 48 hours before they will do anything.

It's not the router tried another one, same result

Can't check the go live date as the My Account t page doesn't mention the upgrade and is still offering me Full. fibre

Re: WiFi hub 2

KeithFrench — Wed, 03 Jun 2026 14:58:56 GMT

If it is an authentication issue, as I suspect, then this is carried out on TalkTalk's servers, nothing to do with your line. The problem is that they have until the go-live date to sort all this. Were you not advised of the date in an email?

Re: WiFi hub 2

JohnFielder1 — Wed, 03 Jun 2026 15:14:37 GMT

Just check emails. Got the Welcome to Full Fibre email. No Go Live date and no subsequent emails giving one

Re: WiFi hub 2

KeithFrench — Wed, 03 Jun 2026 15:16:10 GMT

That is about as far as I can try to help you, then, as this will require TalkTalk to deal with your problem. There are no TalkTalk support staff on this forum anymore.

Please see my signature for TalkTalk contact methods.