topic Re: Phone Number Suspended - Can't Login To Make Payment in Mobile

Phone Number Suspended - Can't Login To Make Payment

pkh1162 — Mon, 24 Apr 2023 17:01:08 GMT

I accidentally went over my data limit and received an email saying that I owe £12 and my phone number has been suspended until I make a payment. Unfortunately, when I try to login, it is saying it doesn't recognise my email address and my account number is too short.

I tried to go through the live chat but they just said they can't discuss it because my details aren't on their system. I tried phoning the help line number and they said they would phone back on my landline but didn't. I'm at my wits end. I just want to make this payment so I can start using my phone again.

Re: Phone Number Suspended - Can't Login To Make Payment

ferguson — Mon, 24 Apr 2023 18:01:14 GMT

The support team here cannot deal with mobile billing issues, you will ned to contact the mobile team directly:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Phone Number Suspended - Can't Login To Make Payment

Gliwmaeden2 — Mon, 24 Apr 2023 20:47:45 GMT

You might be able to reach mobile support by phoning 03451 720044, @pkh1162. (Daytime)

It should be possible to make a payment over the phone or by bank transfer:

https://community.talktalk.co.uk/t5/Articles/Paying-your-mobile-bill/ta-p/2204452

Re: Phone Number Suspended - Can't Login To Make Payment

pkh1162 — Tue, 25 Apr 2023 09:11:28 GMT

Thank you for the suggestion! I will try that route.