topic Re: My Account Number in Mobile

My Account Number

NDJInit — Sun, 21 May 2023 09:09:46 GMT

I am a new mobile user.. I am trying to sign up for MyAccount.. I have entered the account number provided via SMS but the website says this is too short.. I am unable to register..
Although customer service should be open, I am unable to reach them via phone or webchat.. Not a good start.. Thinking of leaving as customer service is important to me..
Does anyone know how I can get this working please.. Not off to a good start here 😞

Re: My Account Number

Gliwmaeden2 — Sun, 21 May 2023 09:31:59 GMT

You should be able to reach Chat, @NDJInit.

If you can't see the blue Chat Now button, disable ad blockers / allow pop ups / try another browser.

Opening hours are listed on this link too. You'll see that phone support is closed for most purposes on Sundays.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: My Account Number

Gliwmaeden2 — Sun, 21 May 2023 09:33:10 GMT

I'm moving your duplicate topic out of the way, @NDJInit. Please stick to one thread!

Re: My Account Number

Arne-TalkTalk — Mon, 22 May 2023 12:16:03 GMT

Hi @NDJInit

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards