topic Re: Why does My Account say my mobile bill is unpaid? in Mobile

Why does My Account say my mobile bill is unpaid?

asdfg11 — Sat, 09 Sep 2023 11:57:25 GMT

Why has a service restriction been placed on my account, and why does my mobile bill show an outstanding balance, due on September 8th , when the bill was paid on September 8th with an acknowledgement of the payment being received from talktalk on the same day?

Re: Why does My Account say my mobile bill is unpaid?

Gliwmaeden2 — Sat, 09 Sep 2023 12:28:00 GMT

Staff won't be back before Monday, @asdfg11. Forum staff don't have access to Mobile billing. The direct number for the department is 03451 720044.

If you need further help over the weekend, ring in today: 03451 720088 (closes 6pm) or use Chat.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Why does My Account say my mobile bill is unpaid?

asdfg11 — Sat, 09 Sep 2023 18:42:16 GMT

Many thanks for your response.

From experience, waiting until Monday will be easier than calling the number provided!

How do I access 'chat' ?

Re: Why does My Account say my mobile bill is unpaid?

ferguson — Sat, 09 Sep 2023 19:41:19 GMT

There should be a blue Chat now button in the link posted by @Gliwmaeden2 above. If you can't see it, make sure that any ad blockers are disabled and pop-ups allowed, or try a different browser.

Re: Why does My Account say my mobile bill is unpaid?

asdfg11 — Sun, 10 Sep 2023 16:38:19 GMT

Thanks, I'll try that.

Re: Why does My Account say my mobile bill is unpaid?

Arne-TalkTalk — Wed, 13 Sep 2023 08:22:11 GMT

Hi asdfg11

Did you get this sorted?

Your account shows a payment was successful on the 8th.

Thanks

Re: Why does My Account say my mobile bill is unpaid?

asdfg11 — Wed, 13 Sep 2023 13:52:16 GMT

Thanks for your message.

The issue was sorted simply by waiting until the weekend was over when, presumably, staff had returned to update my account with my payment.

It seems curious though, that a payment can be accepted (and acknowledged by email) before the identified deadline has expired, but that a customer can still have their account sanctioned over a weekend because staff are unavailable to fully process the payment.

Thanks again.