topic Re: Connection to my wi-fi keeps dropping on my mobile phone in Mobile

Connection to my wi-fi keeps dropping on my mobile phone

Catriona66 — Tue, 27 Feb 2024 10:23:11 GMT

I keep having to sign in to my home WiFi on my mobile as the connection keeps dropping. My TV is ok so I know the WiFi is working. My phone picks up other WiFi networks. Any ideas anyone?

Re: Connection to my wi-fi keeps dropping on my mobile phone

Debbie-TalkTalk — Tue, 27 Feb 2024 10:25:06 GMT

Hi Catriona66

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Connection to my wi-fi keeps dropping on my mobile phone

Catriona66 — Tue, 27 Feb 2024 10:29:14 GMT

Thanks Debbie, I've done that for you.

Re: Connection to my wi-fi keeps dropping on my mobile phone

Debbie-TalkTalk — Tue, 27 Feb 2024 10:38:25 GMT

Hi Catriona66

Thanks for updating your Community Profile.

The connection appears to be stable, Is it only the mobile affected? Is the connection stable on all other devices?

Re: Connection to my wi-fi keeps dropping on my mobile phone

Catriona66 — Tue, 27 Feb 2024 11:22:30 GMT

Have you been able to look into problem with my mobile being offline

Re: Connection to my wi-fi keeps dropping on my mobile phone

Debbie-TalkTalk — Tue, 27 Feb 2024 11:23:38 GMT

Hi Catriona66

Did you see my last post?

The connection appears to be stable, Is it only the mobile affected? Is the connection stable on all other devices?

Re: Connection to my wi-fi keeps dropping on my mobile phone

Debbie-TalkTalk — Thu, 29 Feb 2024 11:24:50 GMT

Hi Catriona66

Do you still need help with this?