topic Re: Nothing working on account home page in Mobile

Nothing working on account home page

CMJTW — Thu, 11 Apr 2024 11:47:23 GMT

When I log in to my account homepage via the Safari browser on an iphone the page is blank. The dashboard page is also blank. See attached photo.It works on an ipad though. I have tried closing the browser and deleting the cookies on the phone but it never works

Re: Nothing working on account home page

Arne-TalkTalk — Thu, 11 Apr 2024 12:09:50 GMT

Is the browser on the phone upto date, also are you allowing pop-ups for My Account.

Re: Nothing working on account home page

CMJTW — Thu, 11 Apr 2024 22:47:12 GMT

The browser is up to date as it is part of the phone IOS. There are no pop up on that page to block.

Re: Nothing working on account home page

ferguson — Fri, 12 Apr 2024 00:26:19 GMT

@CMJTW

It's not a method of access to My Account I generally use, but I have just tested on my own iPhone using the inbuilt Safari browser and all seems fine. Are you using a bookmark, or previous link?

Re: Nothing working on account home page

Arne-TalkTalk — Fri, 12 Apr 2024 07:46:04 GMT

The fact that it works on an Ipad makes me think its something on the iphone, as ferguson says are you using this link https://auth.talktalk.co.uk/login

Re: Nothing working on account home page

CMJTW — Fri, 12 Apr 2024 08:32:16 GMT

I google search for the log in page every time I want to log in and it gives me the log in page mentioned in a post above.

Re: Nothing working on account home page

Arne-TalkTalk — Tue, 16 Apr 2024 13:20:42 GMT

Did you try to click on that link I posted ?

Re: Nothing working on account home page

CMJTW — Tue, 16 Apr 2024 13:28:43 GMT

I did and it still isn’t working

Re: Nothing working on account home page

Arne-TalkTalk — Wed, 17 Apr 2024 09:00:33 GMT

Are you able to use test a different browser on the iPhone?

Re: Nothing working on account home page

CMJTW — Thu, 16 May 2024 21:42:43 GMT

I used duckduck go with the same result

Re: Nothing working on account home page

Arne-TalkTalk — Thu, 30 May 2024 12:55:28 GMT

Duckduckgo has huge security built in by design, that will be causing the issue , ie the browser both safari and Duckduck view My Account as a pop-up based site.