topic Re: lost access to my Tiscali email accounts on my mobile phone in Mobile

lost access to my Tiscali email accounts on my mobile phone

surfing69 — Tue, 28 May 2024 13:23:05 GMT

Hello
a few weeks ago I became aware of an issue of Tiscali emails NOT being received or sent from my android phone. I have been using the following settings for over 2 – 3 years without any issues and suddenly my email accounts XXXXXXa@tiscali.co.uk and XXXXXXo@tiscali.co.uk have stopped responding. Nothing else has changed.

I also have Hotmail and Gmail accounts and these are responding normally.

REMOVED FOR SECURITY REASONS

i have attached a screenshot of the current settings which had worked for over 2 years until a few weeks ago.

does anyone know whats going on?

thanks

Re: lost access to my Tiscali email accounts on my mobile phone

Ady-TalkTalk — Tue, 28 May 2024 11:58:18 GMT

Try changing the hostname to IMAP.TALKTALK.NET and SMTP.TALKTALK.NET and let me know how you get on.

Ady

Re: lost access to my Tiscali email accounts on my mobile phone

surfing69 — Tue, 28 May 2024 12:14:56 GMT

My Tiscali emails are now being received and sent !!

Thank you for the advice

However I don't understand why my old settings worked fine until a few weeks ago ? Did TalkTalk change the server settings and removed the ones I was using ? It just seems very odd to wake up one day and not be able to send or receive emails from my phone

Re: lost access to my Tiscali email accounts on my mobile phone

Ady-TalkTalk — Tue, 28 May 2024 12:59:51 GMT

We have been enforcing the new secure setting for a couple of years and recent changes to our DNS setup mean the old settings won't work.

Ady

Re: lost access to my Tiscali email accounts on my mobile phone

Gliwmaeden2 — Tue, 28 May 2024 13:26:35 GMT

@surfing69, I've removed the displayed email addresses.

Now the issue is resolved anyway.

Scammers harvest email addresses, so we recommend never displaying these in forum threads.

If you ever need to add that sort of information in future, put it in Private Notes, at the end of Personal Information in the profile area.

Re: lost access to my Tiscali email accounts on my mobile phone

surfing69 — Tue, 28 May 2024 15:31:23 GMT

if this is the case, why didn't talktalk inform those users still using the old server addresses? However if they did send out an email I certainly don't recall seeing one regarding this matter. If an email was sent, you wouldn't happen to know when?

thanks

Re: lost access to my Tiscali email accounts on my mobile phone

surfing69 — Tue, 28 May 2024 15:32:39 GMT

hello

yes - thanks for doing this. I should have done this myself but was in a rush when posting.

Will obviously remember next time

Re: lost access to my Tiscali email accounts on my mobile phone

Ady-TalkTalk — Wed, 29 May 2024 06:33:13 GMT

The notifications about the changes to settings were sent out about 2 years ago. Less than 6% were opened and read across the whole customer base. With so many customers only using email it wasn't possible to notify them by any other method. The email hub has the correct settings and has had since the changes were made.

Ady