topic Re: Stop my bill in Mobile

Stop my bill

Olagoke — Tue, 13 Aug 2024 16:31:07 GMT

Good day, my wife called you to request stopping the bill. You gave her an option to move the account to someone else. Presently we have moved out of the house and nobody is using the account. Can you kindly pause the account because you can't be paying what you are not using. Thanks.

Note: Kindly drop number who I can chat with. Am not in the country presently

Re: Stop my bill

Gliwmaeden2 — Tue, 13 Aug 2024 16:51:17 GMT

@Olagoke, do you mean cancel the mobile phone or broadband/landline account....or both?

None of these can be done through the forum.

Call 03451 720088 (9am -7pm BST weekdays or till 6pm Saturday) and speak to the relevant team.

Re: Stop my bill

Arne-TalkTalk — Wed, 14 Aug 2024 10:04:58 GMT

Hi Olagoke

Its not possible to pause an account, the service is still being supplied therefore bills are still being produced, The only other option is to cancel 03451720088

Regards