topic Re: Unable to send Text messages in Mobile

Unable to send Text messages

pedantic_p — Tue, 26 Nov 2024 16:02:15 GMT

I am unable to send Text Messages from my Mobile phone. I can receive them but not send. I went to the local phone shop yesterday and after some considerable time he told me that it was probably a fault with my SIM card which needs refreshing. What can I do?

Re: Unable to send Text messages

fr8ys — Tue, 26 Nov 2024 16:20:30 GMT

Please see the pinned post at the top of the forum for details on how to access mobile support

https://community.talktalk.co.uk/t5/Mobile/Do-you-need-help-with-your-TalkTalk-Mobile-service/m-p/3044800#M47772
Thank you.

Re: Unable to send Text messages

fr8ys — Tue, 26 Nov 2024 16:06:35 GMT

Ps. I've assumed you have a TalkTalk sim and not a contract or access via another provider.

Re: Unable to send Text messages

ferguson — Tue, 26 Nov 2024 16:08:30 GMT

Assuming you have tried all the usual stuff like removing the SIM, restarting your phone, giving the SIM a gentle wipe and then re-inserting it etc, you need to contact TalkTalk customer services directly to arrange a SIM swap. The support team here can't help with mobile issues I'm afraid.

Re: Unable to send Text messages

pedantic_p — Tue, 26 Nov 2024 16:12:53 GMT

Yes, I have had it for more years than I care to remember (20 plus). I am totally computer iiliterate and a lot of the terminology passes me by but I have never had this problem before.

Re: Unable to send Text messages

pedantic_p — Tue, 26 Nov 2024 16:15:57 GMT

Unfortunately the link which you have provided only gets access denied Error 404

Re: Unable to send Text messages

fr8ys — Tue, 26 Nov 2024 16:19:34 GMT

Apologies try this.

https://community.talktalk.co.uk/t5/Mobile/Do-you-need-help-with-your-TalkTalk-Mobile-service/m-p/3044800#M47772

Re: Unable to send Text messages

ferguson — Tue, 26 Nov 2024 16:19:54 GMT

You can find contact details and opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Unable to send Text messages

pedantic_p — Tue, 26 Nov 2024 16:32:41 GMT

Thank you for that. It does work but "Michelle" says that the Community cannot help me . It has to be a phone call or Live Chat which i am unable to find and I did have a telephone conversation eventually after about 45 minutes but it was difficult to understand what was being. I was sent a Security Code in an e-mail, to what end I am not sure but the phone went dead I've lost the will to Live.

Re: Unable to send Text messages

pedantic_p — Tue, 26 Nov 2024 16:36:16 GMT

Yes, the chap in the shop was very thorough. He even tried the SIM in one of his own Mobiles.

Re: Unable to send Text messages

ferguson — Tue, 26 Nov 2024 17:24:23 GMT

I posted a link to the contact details earlier. You will need to persevere there I'm afraid, we simply can't help you here.

Re: Unable to send Text messages

pedantic_p — Tue, 26 Nov 2024 19:11:30 GMT

Thank you very much for trying anyway. It was always a long shot trying in the Community but Live Chat doesn't appear for me and it is the second day trying to speak to someone live and as I previously said when I did speak to someone earlier I got cut off.

Re: Unable to send Text messages

ferguson — Tue, 26 Nov 2024 19:31:30 GMT

OK, sorry we couldn't do more. They will be closed now, but if you want to try chat again tomorrow make sure that any ad blocker on your browser is disabled and pop ups and redirects allowed. Do let us know how you get on.

Re: Unable to send Text messages

pedantic_p — Tue, 26 Nov 2024 19:56:09 GMT

Thank you for the information re:- ad blockers. I will probably try by phone first tomorrow. Fingers crossed.

If you don't hear from me you will know that I have failed miserably.

Re: Unable to send Text messages

fr8ys — Tue, 26 Nov 2024 20:14:32 GMT

Be specific and ask for Mobile Phone Support. It might help.

Re: Unable to send Text messages

pedantic_p — Tue, 26 Nov 2024 20:21:44 GMT

Thank you very much for that.

Re: Unable to send Text messages

pedantic_p — Wed, 27 Nov 2024 16:30:27 GMT

Hello.

Just an update to say that I have spoken to the relevant department and the young lady was very helpful. t took about 15 minutes to "do something" for which she kept apologising. Not sure what the issue was except that it was a Network Issue.

Thanks to everyone who tried to assist me yesterday.

Re: Unable to send Text messages

fr8ys — Wed, 27 Nov 2024 16:34:34 GMT

Pleased you got it sorted.

Re: Unable to send Text messages

Arne-TalkTalk — Thu, 28 Nov 2024 11:29:22 GMT

Thanks for the update.