topic Outstanding bill now paid in Mobile

Outstanding bill now paid

Johnyates1 — Mon, 13 Jan 2025 22:07:32 GMT

my broadband with mobile contract finished in 2019. I noticed I was still paying £3 a month for the last 5 years for the mobile, which I don’t think I ever used. I cancelled the direct debit and got a threatening letter regarding an 18£ outstanding amount. There is no link in the account to cancel the contract, which I had assumed stopped when the broadband stopped. I’ve been threatened with a bad credit score when you’ve taken 3£ a month for 5 years for providing nothing. Please cancel the mobile.

Re: Outstanding bill now paid

ferguson — Mon, 13 Jan 2025 22:15:06 GMT

I am sorry to see this, but unfortunately the support team here cannot help with mobile billing. You will need to contact customer services directly, details and opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Outstanding bill now paid

Rukiabegum — Sat, 18 Jan 2025 02:28:43 GMT

It's not updating

Re: Outstanding bill now paid

Rukiabegum — Sat, 18 Jan 2025 02:30:13 GMT

How long will it take to get updated

Re: Outstanding bill now paid

Gliwmaeden2 — Sat, 18 Jan 2025 07:34:20 GMT

@Rukiabegum, you need to start your own thread, and please be clear about WHAT is not updating etc.

There won't be staff on here to reply before Monday, but we'll do our best to help.

You need to check that you are on the right message board for the topic [choose from help with your service in the forum menu] and click on start a topic.