topic Re: remove my MFA in Mobile

remove my MFA

LenMarsh — Wed, 26 Feb 2025 16:25:46 GMT

please can you remove my MFA I need to set it up on a new phone

Thanks

Re: remove my MFA

fr8ys — Wed, 26 Feb 2025 17:03:52 GMT

Could you please advise what you mean by MFA in this connection and what type of phone are you trying to set up.

Thank you

Re: remove my MFA

LenMarsh — Wed, 26 Feb 2025 17:05:16 GMT

Iphone, my account was hacked so an IT guy secured my account and got rid of the hacker but we need to remove his MFA and move it onto my phone please

Re: remove my MFA

fr8ys — Wed, 26 Feb 2025 17:10:43 GMT

Was this a TalkTalk person who set up the MFA, or a possible scammer who has the authentication codes set to him?

Or if an indepent person you may to approach them to get this removed.

However this sounds like a mobile issue rather than an online security issue and as such mobile support is not available via this forum.

Please see the pinned post at the top of the forum for details on how to access mobile support

https://community.talktalk.co.uk/t5/Mobile/Do-you-need-help-with-your-TalkTalk-Mobile-service/m-p/3044800#M47772

Good luck and hope this helps.
Thank you.