topic Re: Wi-Fi Calling in Mobile

Wi-Fi Calling

bhayward1 — Sat, 26 Apr 2025 13:39:53 GMT

Just been told that TT don't support wi-fi calling - is this correct?

Re: Wi-Fi Calling

Gliwmaeden2 — Sat, 26 Apr 2025 13:46:58 GMT

No, not true.

That is rubbish.

Wifi calling is showing on my phone as I type.

It's the symbol with the little phone etc top right, @bhayward1.

Re: Wi-Fi Calling

Gliwmaeden2 — Sat, 26 Apr 2025 13:44:54 GMT

@bhayward1, fuller details here - you need to have this set up correctly on your phone:

Check with your mobile operator.

Re: Wi-Fi Calling

fr8ys — Sat, 26 Apr 2025 13:45:16 GMT

Details can be found here.

https://community.talktalk.co.uk/t5/Articles/About-Wi-Fi-Calling/ta-p/2466099

It can depend on the phone network you use. For example Lebara have only introduced in the last year.

If your phone won't connect it is probably your SIM provider not TalkTalk internet

Re: Wi-Fi Calling

ferguson — Sat, 26 Apr 2025 13:59:07 GMT

@bhayward1

Which mobile provider are you with, what make and model of phone do you have and who told you TalkTalk do not support WiFi calling?

Re: Wi-Fi Calling

bhayward1 — Sat, 26 Apr 2025 14:46:46 GMT

Just bought a new phone and have been setting it up - Galaxy A15 5G - & TT piggy-back the Voda network. Thought I would check out Wi-Fi calling but couldn't find a way of enabling it (went thru all the menus on the phone). Spoke to the TT Mob customer services and they said I had to ask Voda to enable it. Called Voda Customer Services who said they don't have access to TT accounts and TT have got it wrong - they have to enable (an account tick box, apparently). Called TT Mob again and eventually they said:

"I do understand but as TalkTalk mobile we do not offer Wi-Fi calling, I do apologize for that inconvenience, when it comes to Wi-Fi calling there is nothing TalkTalk can assist you with, not only you but their mobile customers."

Raised a complaint because of the info TT provides on Wi-Fi calling, I told them to:

"Check this - https://community.talktalk.co.uk/t5/Articles/About-Wi-Fi-Calling/ta-p/2466099"

Apparently I will be contacted about my complaint!

Re: Wi-Fi Calling

ferguson — Sat, 26 Apr 2025 15:20:09 GMT

That is interesting, I had no idea that TalkTalk mobile do not support WiFi calling. That help article is generic and is predicated on the mobile network supporting the service. Let us know how you get on with your complaint.

Re: Wi-Fi Calling

fr8ys — Sat, 26 Apr 2025 15:43:25 GMT

I recalled another enquiry we had on the forum, so did a search and found this.

https://community.talktalk.co.uk/t5/Mobile/Wifi-Calling-Not-Working/m-p/3095275

Of you look at the last post in this thread you will see that it is a TalkTalk mobile, not router, issue.

So unfortunately @bhayward1 the information you were given is correct in that TalkTalk do not support Wi-Fi calling.

Re: Wi-Fi Calling

Gliwmaeden2 — Sat, 26 Apr 2025 16:07:51 GMT

Yes, @fr8ys - not a router issue, as that's usually fine unless we have firmware issues.

Sorry that the mobile end of Talktalk is not able to tick that box for you, @bhayward1. Very frustrating because it is a godsend when it does work and my own mobile signal at home can be appalling without it.

Let's hope that your complaint is constructive and gets a useful result.

Re: Wi-Fi Calling

fr8ys — Sat, 26 Apr 2025 16:23:09 GMT

As TalkTalk mobile does not take on new customers, I doubt they will spend resource in updating their offering.

As I mentioned Lebara have only recently included it, so it may be worth looking for a new provider, if wifi calling is important to you @bhayward1

Re: Wi-Fi Calling

ferguson — Sat, 26 Apr 2025 17:17:53 GMT

OK, but we are all clear now: TalkTalk mobile do not support it?

Re: Wi-Fi Calling

Gliwmaeden2 — Sat, 26 Apr 2025 17:53:53 GMT

Good point, @fr8ys.

Complaining may get nowhere if there's no incentive, unless many other customers also complain.

Seems to be a lack of communication between Talktalk and Vodafone.

Re: Wi-Fi Calling

sabelo-TT — Mon, 28 Apr 2025 11:02:40 GMT

@ferguson, to fully make things clear with your last question as I have also investigated with the team on my end,

Correct. Mobile/Sim-Only plans do not support Wi-Fi calling.

Re: Wi-Fi Calling

bhayward1 — Mon, 28 Apr 2025 11:28:07 GMT

Well, there we have it - TT Mob SIM-only plans do not support WiFi calling😠! Investigations over the weekend suggest that this is a Voda issue (although they won't own up to it) in that if your phone was originally obtained through Voda the initial interaction between the SIM when originally inserted and the phone turned on identifies this and enables wifi calling to work. If you put a TT Mob SIM in an ex-ebay phone (as I have) then unless it is an ex-Voda phone (by accident!) wifi calling won't work. But, of course, TT have no incentive to sort this since they don't market mobile services any longer! I can also report that the same issue exists with Lebara (also on the Voda network). My wife's has a Moto G9+, Android 10 and that can't get wifi calling either!

Re: Wi-Fi Calling

kanya-TT — Mon, 28 Apr 2025 11:58:51 GMT

Hey there, bhayward1. Please use the details below to call in our Customer Service Team. Alternatively, you can use the link below for information on our complaints process.

Raising a complaint

Call line: 0345 172 0044: Voice - Monday - Friday: 9am - 7pm ; Saturday: 9am - 6pm ; Sunday: closed
Chat - Monday - Friday: 9am- 7pm; Saturday: 9am - 6pm ; Sunday: closed

Re: Wi-Fi Calling

fr8ys — Mon, 28 Apr 2025 12:04:53 GMT

@bhayward1 the issue does not apply to Lebara.

My wife and I both have Lebara Sims and WiFi calling is enabled on our Pixel phones.

Re: Wi-Fi Calling

bhayward1 — Mon, 28 Apr 2025 12:24:30 GMT

In which case I now have to figure out why my wife's Moto G9+ does not show the menu option! I am beginning to think that some kind of alchemy is required! 😁

Re: Wi-Fi Calling

ferguson — Mon, 28 Apr 2025 12:33:08 GMT

@bhayward1

Try setting 4G (LTE) as network mode.

Re: Wi-Fi Calling

bhayward1 — Mon, 28 Apr 2025 12:42:19 GMT

On the Moto menu there are four selections for 'Preferred network type' :

4G & 3G & 2G
3G & 2G
3G only
2G only

1. is highlighted

Re: Wi-Fi Calling

fr8ys — Mon, 28 Apr 2025 12:43:45 GMT

@bhayward1

From the Lebara site

https://devicehelp.lebara.co.uk/motorola/moto-g9-play-android-10-0/calls-and-contacts/turn-wi-fi-calling-on-or-off/