topic Re: using my phone abroad in Mobile

using my phone abroad

AndyP52 — Mon, 21 Jul 2025 19:22:27 GMT

I'm trying to use my phone in St Lucia, I bought a 'boost' but when i try to call I get cut off before the other phone even rings. Any ideas please?

Re: using my phone abroad

fr8ys — Mon, 21 Jul 2025 19:26:25 GMT

Sorry, there is no support for mobiles on the forum.

Please see the pinned post at the top of the forum for details on how to access mobile support

https://community.talktalk.co.uk/t5/Mobile/Do-you-need-help-with-your-TalkTalk-Mobile-service/m-p/3044800#M47772
Thank you.

Re: using my phone abroad

Divsec — Mon, 21 Jul 2025 19:31:32 GMT

Hi @AndyP52 following on from the good advice of @fr8ys

https://community.talktalk.co.uk/t5/Articles/Using-TalkTalk-Mobile-abroad/ta-p/2204471

Gives further information and advice the gist of which is that you need to setup overseas usage before you travel.

Another interesting factlet is that, according the page, overseas calling is not possible from Talktalk mobile phones after 28/8/25.

Re: using my phone abroad

ferguson — Mon, 21 Jul 2025 19:53:11 GMT

Interesting. The point could be clearer i.e. does it mean you cannot make international calls from the UK?

Re: using my phone abroad

Divsec — Mon, 21 Jul 2025 19:54:34 GMT

Exactly that!

Re: using my phone abroad

ferguson — Mon, 21 Jul 2025 19:55:50 GMT

OK, so you can roam while abroad, subject to setting it up in advance?

Re: using my phone abroad

Divsec — Mon, 21 Jul 2025 19:58:09 GMT

Sadly no information on that!

Re: using my phone abroad

ferguson — Mon, 21 Jul 2025 20:00:28 GMT

Oh, I thought that's what the rest of the article covers?

Perhaps @Lorrainef could reach out to her mobile colleagues and clarify, please?

Re: using my phone abroad

fr8ys — Mon, 21 Jul 2025 20:18:32 GMT

@ferguson appears so, but this is the i fo later on of yiu have already left.

What if I've already left the UK?

If you've already left the UK and haven't activated roaming, we'll do everything we can to activate it for you. It isn't always possible, because your mobile phone will be connected to an international network. Please call us from an alternative landline.

We recommend you turn your mobile phone off and back on again approximately four hours after contacting us.

Re: using my phone abroad

ferguson — Mon, 21 Jul 2025 20:20:43 GMT

Aye, hopefully our poster can get in touch accordingly.

Re: using my phone abroad

ferguson — Mon, 21 Jul 2025 20:26:19 GMT

@AndyP52

See if you can call from another phone on this number: +44 800 458 5331

Re: using my phone abroad

ferguson — Mon, 21 Jul 2025 20:39:15 GMT

Alternatively: +44 203 441 5550. Do let us know how you get on.