topic Re: Excessive bill in Mobile

Excessive bill

Mattycox1 — Tue, 05 Aug 2025 15:27:31 GMT

My.mothers currently in southmead hospital. Brsitol uk. She's left her phone somehow connected for 15 hours. . She got dementia. I look after her bills . Ect. Its all I my name. I just had a bill for £435 .

Re: Excessive bill

Gliwmaeden2 — Tue, 05 Aug 2025 16:06:30 GMT

You've posted this in the mobile phone section, @Mattycox1.

You'll need to speak to the Mobile team after dialling 03451 720088 (they close at 7pm).

If it's to do with a landline phone, you need to let us know so that the right people read this.

Re: Excessive bill

Mattycox1 — Tue, 05 Aug 2025 16:24:53 GMT

Spoke to them. They said I gotta pay the money.

Re: Excessive bill

fr8ys — Tue, 05 Aug 2025 18:08:31 GMT

Too late now, but maybe consider changing to another supplier on a Pay as You Go contract so you top the phone up and once the credit has expired, only emergency calls can be made. You can still monitor on line.

Or a contract with a supplier such as Lebara, who offer unlimited minutes or 1000 minutes a month for £5.

Re: Excessive bill

Gliwmaeden2 — Tue, 05 Aug 2025 18:24:15 GMT

@Mattycox1,

Check the details about usage limits and alerts:

https://community.talktalk.co.uk/t5/Articles/Mobile-usage-alerts/ta-p/2204416

Once outside the allowance, the per minute rate is 50p.

Full details here:

https://community.talktalk.co.uk/t5/Articles/Mobile-pricing/ta-p/2204451

As Fr8ys says, not the most suitable plan for your mum. There are safer contracts out there.

Re: Excessive bill

nambuso-TT — Wed, 06 Aug 2025 07:13:43 GMT

Hi there @Mattycox1 please fill in the details on your profile, also add the account number and landline number that is associated with the account you are enquiring about. Thanks

Re: Excessive bill

fr8ys — Wed, 06 Aug 2025 07:19:45 GMT

@nambuso-TT it's a mobile issue.