topic Re: Account holder has deceased in Mobile

Account holder has deceased

JC11239 — Fri, 22 Aug 2025 09:37:27 GMT

We would like to cancel the account for mobile XXXXXXX

The account holder is now deceased.

Please could correspondence for this be sent to XXXXXXX

angelique-TT — Fri, 22 Aug 2025 10:11:00 GMT

Good morning JC11239. Kindly contact our mobile team and they will be able to assist you further regarding this:

0345 172 0044

Voice - Monday - Friday: 9am - 7pm ; Saturday: 9am - 6pm ; Sunday: closed

Gliwmaeden2 — Fri, 22 Aug 2025 09:41:17 GMT

@angelique-TT, the mobile phone number and email address displayed by the customer should have been deleted on sight.

@JC11239, I have now removed these from public display for you.

It may be helpful to contact the bereavement team to help with your request:

angelique-TT — Fri, 22 Aug 2025 10:02:52 GMT

Thank you @Gliwmaeden2.