topic Re: TV box following full fibre upgrade. in TV

TV box following full fibre upgrade.

ACCOBRA — Mon, 06 Feb 2023 22:46:24 GMT

We’ve just upgraded to full fibre and could not connect the Youview tv box to the new WiFi router. Contacted TT who said we would need a 4K TV box which was sent. This connected without too much trouble but has no record function. Is one available that is compatible with full fibre?
Also one other question. Previously I had an Ethernet cable connected from the old box to a power line adapter. Do I still need this? It seems to work ok without. Thanks for any advice.

Re: TV box following full fibre upgrade.

chrishall57 — Tue, 07 Feb 2023 05:43:13 GMT

Hi, you can record but need to supply your own USB to record onto. Just plugs into the back of the 4K box.

More info https://community.talktalk.co.uk/t5/Articles/Recording-on-TalkTalk-TV/ta-p/2204777

Re: TV box following full fibre upgrade.

Karl-TalkTalk — Tue, 07 Feb 2023 07:36:27 GMT

The new 4K Bob works over wifi, so no need for a separate ethernet cable.

Karl.

Re: TV box following full fibre upgrade.

ACCOBRA — Tue, 07 Feb 2023 08:50:28 GMT

Thanks for the replies. So is the 4K box the only one compatible with full fibre? I am aware of using a usb to record to but am worried it will be less integrated than the tv box facility which was very versatile and easy to use.

Re: TV box following full fibre upgrade.

Karl-TalkTalk — Tue, 07 Feb 2023 08:57:01 GMT

Full fibre is just another internet connection, so any internet connected TV Box is compatible, even the older Youview box models will work with your connection, but TalkTalk no longer provide the older youview box models.

Only caveat I would add, is that any box that also displays freeview content will need an aerial also.

Karl.

Re: TV box following full fibre upgrade.

ACCOBRA — Tue, 07 Feb 2023 09:09:47 GMT

Thanks for your prompt reply Karl. The reason behind the question was because I could not get the old tv box to connect to the new router. I couldn’t find a way of entering the new router password. When I contacted TT Support I was told I would need a 4K box to be compatible with FF. I do have a tv Ariel btw.

Re: TV box following full fibre upgrade.

Karl-TalkTalk — Tue, 07 Feb 2023 09:14:36 GMT

The older YouView boxes should just connect via ethernet and not require any other setup etc.

Karl.

Re: TV box following full fibre upgrade.

ACCOBRA — Tue, 07 Feb 2023 09:41:05 GMT

But surely with a different router it won’t just connect because the password is different. Is there a factory reset on the box so it demands the new password. The reason I’m pursuing this is because I have a lot of recordings on the old tv box.

Re: TV box following full fibre upgrade.

Karl-TalkTalk — Tue, 07 Feb 2023 09:48:06 GMT

You do not enter any connection password at the box, they simply connect via ethernet - if you are referring to a broadband connection password in the router, this is not required as authentication is done at a network level.

Karl.

Re: TV box following full fibre upgrade.

Karl-TalkTalk — Tue, 07 Feb 2023 09:50:19 GMT

Also, just to add, if the recordings you are trying to access were made from paid channels, such as Sky one etc, then these will not be accessible as you need to still be subscribed to those pay channels to access any recordings made, however you should be able to access freeview recordings.

Karl.

Re: TV box following full fibre upgrade.

ACCOBRA — Tue, 07 Feb 2023 10:04:04 GMT

The old box just would not connect to WiFi with the new router no matter how many switch offs and resets I did. The internet light on the power line adapter remained off. However, connecting the 4K box was straightforward but it did allow me to put the router password in. Is there a factory reset to the old box to start from scratch?

Re: TV box following full fibre upgrade.

Karl-TalkTalk — Tue, 07 Feb 2023 10:07:48 GMT

The older youview boxes are not wifi capable - what is the model of box that you are trying to connect.

Karl.

Re: TV box following full fibre upgrade.

ACCOBRA — Tue, 07 Feb 2023 10:30:35 GMT

It’s an older Youview TalkTalk Hueawi box connecting to a Sagemcom router. I think it was superseded by Plus?

Re: TV box following full fibre upgrade.

Karl-TalkTalk — Tue, 07 Feb 2023 10:35:46 GMT

OK, we did supply 3 models of older youview box, DN360T, DN370T and DN372T.

All these models connect via ethernet and do not require any config or passwords entering etc.

They usually connect to the router directly, but if using powerline adapters, make sure the adapters are connected, one to the router via ethernet, and both adapters are plugged directly into wall sockets.

Some times the box can have an issue obtaining updates when first set up via powerline adapters so it is best to connect directly to the router just while setup completes.

Karl.

Re: TV box following full fibre upgrade.

ACCOBRA — Tue, 07 Feb 2023 11:06:06 GMT

Thanks for your suggestions Karl. So just so I’m absolutely clear I should unplug the Ethernet cable from the PL adapter to the tv box and move it from its present tv location temporarily directly to plug into the router on the other side of the room and plug into the wall socket. Then I can move it back to its original tv location and reconnect to the tv box? Do I need to go through the whole set up procedure as if it was an initial installation or just go through Settings and WIFI? Sorry for the endless questions but I’m eager to sort this if it’s possible.

Re: TV box following full fibre upgrade.

Karl-TalkTalk — Tue, 07 Feb 2023 11:13:19 GMT

Forget anything wifi, as it's not applicable here. If the box is not connecting, move the TV Box over to the router and connect it directly to the router with an ethernet cable to complete it's setup, then you can move it back.

Karl.

Re: TV box following full fibre upgrade.

ACCOBRA — Tue, 07 Feb 2023 11:27:01 GMT

Thanks Karl that’s clear. Will give that a go.

Re: TV box following full fibre upgrade.

Karl-TalkTalk — Tue, 07 Feb 2023 11:28:15 GMT

No Problem 🙂

Karl

Re: TV box following full fibre upgrade.

ACCOBRA — Tue, 07 Feb 2023 12:26:30 GMT

Hi Karl no luck I’m afraid. Still no WiFi connection. No middle WiFi light lit on the PL adapter. The on screen help just saying connect an Ethernet cable (too far) or PL adapter (already connected and plugged into the back of the router.) Everything switched on and off. PL pairing switch held down. Anymore thoughts?

Re: TV box following full fibre upgrade.

Karl-TalkTalk — Tue, 07 Feb 2023 12:30:24 GMT

Try putting the Powerline Adapters's in a double wall socket side by side and pair them together. See if the lights come on.

As for the TV box, take this to the router, forget the Powerline Adapters's for this part, just connect the TV Box direct to router for setup.

Karl.