topic Re: New talk talk box in TV

New talk talk box

Sharpepr — Wed, 08 Feb 2023 13:40:24 GMT

Could anyone advise how long it takes to receive the new TV box. I had a new contract on 02/02 but haven't heard anything since.

Regards,

Phil

Re: New talk talk box

Karl-TalkTalk — Wed, 08 Feb 2023 14:02:12 GMT

Did you place an order for a new box when you renewed the contract, this is not automatically issued.

Karl.

Re: New talk talk box

Sharpepr — Wed, 08 Feb 2023 17:05:08 GMT

I'm unsure how to proceed - I received this in an email.

so expected to get a box - as how else would I get the talk talk TV (4k) without it?

Thanks,

Phil

Re: New talk talk box

Karl-TalkTalk — Thu, 09 Feb 2023 06:36:00 GMT

TV subscription is added at renewal, but as some customers already have a TV box at renewal, one is only sent if the customer requests this. Give our loyalty teams a call and request a TV Box and this can be added to your account and dispatched after a security verification check with you.

Karl.

Re: New talk talk box

Sharpepr — Thu, 09 Feb 2023 07:31:36 GMT

Many thanks Karl,

I didn't consider that, especially as I was told the courier that would be used. Typically I requested a copy of the chat transcript mailed to me at the end bit never received it.

Just the job of finding a telephone number to use.

Cheers,

Phil

Re: New talk talk box

Karl-TalkTalk — Thu, 09 Feb 2023 07:44:50 GMT

The main number is 0345 172 0088.

Karl