topic Re: Return in TV

Return

Sam1810 — Thu, 16 Feb 2023 21:11:55 GMT

Hi I ordered talk talk tv and I didn’t realise you needed an aerial so i need to return the box.I did ring customer services but they were no help at all.does anyone know the return address please as I can just send the box back as I can’t use it.

Re: Return

Gliwmaeden2 — Thu, 16 Feb 2023 23:03:20 GMT

Staff can get a returns bag sent out to you, @Sam1810, so postage will be covered.

Make sure that you have completed your community forum profile details for them to identify your account.

Add your Talktalk landline number or account number by going via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: Return

Karl-TalkTalk — Fri, 17 Feb 2023 07:14:06 GMT

Hi @Sam1810

Please add your home phone number to your 'Community Profile' so I can locate your details.

Thanks

Karl.

Re: Return

Sam1810 — Fri, 17 Feb 2023 19:13:29 GMT

Thank you

Re: Return

Sam1810 — Fri, 17 Feb 2023 19:14:59 GMT

Hi Karl

I’ve added my number. Looking at my bill they have charged me for the tv but I haven’t used it.it’s so hard to explain to customer services they do not listen I’ve tried can you help please.my experience so far with talk talk is awful I wish I’d never left sky

Re: Return

ferguson — Fri, 17 Feb 2023 19:55:53 GMT

You can cancel your TV subscription at any time, subject to a minimum term of one month. Get back to the customer services team and tell them that is precisely what you want to do.

Re: Return

Karl-TalkTalk — Mon, 20 Feb 2023 06:28:10 GMT

Hi Sam1810

I've sent a returns bag out to you, once the TV Box is returned they can remove the TV Charge for you.

Thanks

Karl.

Re: Return

Sam1810 — Mon, 20 Feb 2023 08:04:12 GMT

Thank you for your help

Re: Return

Karl-TalkTalk — Mon, 20 Feb 2023 08:06:17 GMT

No Problem 🙂

Karl