topic Re: Failed recordings in TV

Failed recordings

Linda89 — Sat, 25 Feb 2023 13:25:02 GMT

For the last few weeks I have 2 progremmes that are set to records multiple times a week but they seem to fail to record at least once a week. There is never a conflict in schedule and Ive tried taking them off series link and relinking them aswell as changing from ITV to ITV +1 but the issue keeps happening.

We have also retuned the box during this time

Re: Failed recordings

KeithFrench — Sat, 25 Feb 2023 14:46:53 GMT

If you are talking about the DN372T, I too have had this problem. Have you tried the maintenance reset that keeps your existing recordings?

To do this:-

1. Turn the unit off at the rear.
2. Turn it back on again
3. Press the On button on the front and then press + and - buttons on the front of the box at the same time for 15 seconds.
4. Using your remote scroll down to Factory reset Keep recordings and press OK. If your remote does not work, you can use the + and - buttons on the box.

Re: Failed recordings

Linda89 — Sun, 26 Feb 2023 22:09:04 GMT

Thank you, I have done this and will see how it goes

Re: Failed recordings

Karl-TalkTalk — Mon, 27 Feb 2023 08:02:47 GMT

Hi Linda89

Try the maintenance reset that Keith mentions. If this fails to resolve the issue then the only option left is to try the full factory reset from the settings menu to clear the drive of any corrupt files, however this will erase any recordings you currently have.

Thanks

Karl.

Re: Failed recordings

Karl-TalkTalk — Tue, 28 Feb 2023 13:11:53 GMT

Hi Linda89,

Did you try the maintenance reset or did you have no option to try the full reset, did any of these suggestions help ?

Regards,

Karl.

Re: Failed recordings

Linda89 — Tue, 28 Feb 2023 13:46:11 GMT

Hi Karl,

I have done the maintenance reset, its too early to tell for sure as it didn't always fail to record but the two yesterday were ok

Re: Failed recordings

Karl-TalkTalk — Tue, 28 Feb 2023 13:48:07 GMT

OK, thanks for letting me know.

Regards,

Karl.

Re: Failed recordings

Linda89 — Mon, 06 Mar 2023 19:36:52 GMT

@Karl-TalkTalk wrote:
Hi

OK, thanks for letting me know.

Regards,
Karl.

Hi Karl, just to update you it had not worked. We have had multiple failed recordings in the last few days.

Re: Failed recordings

Karl-TalkTalk — Tue, 07 Mar 2023 05:51:13 GMT

If the box is fully failing now, it cannot be replaced as TalkTalk no longer issue these older Youview boxes.

You may be able to request one of the New TV Hubs depending on your package / contract etc. You may be required to renew depending on how near to the end of the contract you are etc.

Give our customer teams a call and they can discuss this with you.

Karl.