topic Re: No sound in TV

No sound

Tri99s — Thu, 02 Mar 2023 21:08:43 GMT

Had talktalk TV hub about a week now, every now and then there has been no sound but restarting the box kicks it back to life. Finished watching Netflix, went back to the home page to load YouTube and no sound though, nothing, TV sound still works fine through other devices. Have tried the hub with different cables in different hdmi that are working but still no sound. Picture is coming through lovely, please help. 0g and have done a reboot and factory reset also

Re: No sound

Karl-TalkTalk — Fri, 03 Mar 2023 07:10:11 GMT

Is this the Android TV Hub and not the Netgem TV Box ?

Karl.

Re: No sound

Tri99s — Sat, 04 Mar 2023 19:49:56 GMT

Yeah this is the android TV box

Re: No sound

Karl-TalkTalk — Mon, 06 Mar 2023 06:41:06 GMT

Hi,

This is a strange issue. There is a software update rolling out in the next couple of weeks to the Android devices. We can see if this will resolve the issue for you.

Karl.