topic Apps keeps closing in TV

Apps keeps closing

sparkymarc46 — Tue, 07 Mar 2023 12:57:57 GMT

Hi I’m trying to watch Emmerdale on ITVX and starts to play and then a pop up comes up with where’s my show I’ve tried different tv programs and get the same pop up it’s even the same when I watch Netflix Amazon prime my5 no mater what try to watch through an app it just closes or get that pop up saying where’s my show when I use the same app on my fire stick the apps work perfectly no problems but when using the talk talk tv box the apps don’t work since being with talk talk I’ve always had problems with the box I’ve even been sent a new box and it’s still the same having problems with apps the internet connection is perfect I’ve rebooted everything and still same only got couple months left on contract as not be renewing it

Re: Apps keeps closing

Karl-TalkTalk — Tue, 07 Mar 2023 13:13:13 GMT

What model of TV Box do you have ?

Karl.

Re: Apps keeps closing

fr8ys — Tue, 07 Mar 2023 13:14:36 GMT

So we can give the correct advice, could you advise which box you have? The Netgem 4k one or the TV Hub.

Thank you

Re: Apps keeps closing

sparkymarc46 — Tue, 07 Mar 2023 13:18:47 GMT

It’s the huawei model dn360T I was thinking about seeing about upgrading the box to a newer version or model but it’s second box I’ve had that’s had the same issues

Re: Apps keeps closing

sparkymarc46 — Tue, 07 Mar 2023 13:22:40 GMT

It’s the huawei model dn360T I was thinking about seeing about upgrading the box to a newer version or model but it’s second box I’ve had that’s had the same issues

Re: Apps keeps closing

Karl-TalkTalk — Tue, 07 Mar 2023 13:26:52 GMT

Have you tried a full factory reset from the settings menu to see if this helps.

This will reset the box and download all the usual apps again during setup.

Karl.

Re: Apps keeps closing

sparkymarc46 — Tue, 07 Mar 2023 13:31:54 GMT

Yes I’ve tried that and still the same I’ve seen advertised on tv the new talk talk box that’s got Google built in is their a way I can upgrade to one of those boxes as with it being the second box of the same model I’ve had this problem with

Re: Apps keeps closing

Karl-TalkTalk — Tue, 07 Mar 2023 13:38:41 GMT

We no longer provide those older Youview boxes, so this would not be replaced if it is starting to fail.

You can see if you are eligible for one of the new TV boxes depending on your package and contract details. If you are nearing the end of contract or out of contract then they will ask you to renew when accepting an offer of the new Box.

Give our customer Teams a call and request one of the new TV Hubs.

Thanks

Karl.

Re: Apps keeps closing

fr8ys — Tue, 07 Mar 2023 15:22:19 GMT

Pleased to see @Karl-TalkTalk has given you advice.

I was initially confused by your mentioning ITVX on your box as I understand this is only available on the 4k box and new TV Hub, with the YouView boxes still having ITV Hub.

Re: Apps keeps closing

sparkymarc46 — Tue, 07 Mar 2023 18:08:24 GMT

I’ve now got the new box being sent out just waiting for tracking details to be sent as coming by yodel

Re: Apps keeps closing

Karl-TalkTalk — Wed, 08 Mar 2023 08:24:07 GMT

Glad to hear the new box is on the way to you.

Karl.