topic Re: Freezing of I-player etc. when watching in TV

Freezing of I-player etc. when watching

LindseyM10 — Wed, 08 Mar 2023 09:27:37 GMT

Morning all,

As well as the much documented issues recording (mainly but not exclusively) ITV and CH4 programmes via our box (done all the usual checks on line, switch off and on reset, check recording memory space etc), we have discovered since we had fibre upgrade fitted late last year that when watching any on demand channels such as BBC I-Player etc. that programmes often freeze and give you the 'dots' where it looks like it is loading but does nothing and eventually you need to come out and restart the programme again.

Again I've read up and seen people have had issues on the likes of ITV etc. during commercial breaks with it doing it on the adverts, but ours does it randomly during a programme. I guess the most frustrating thing is that it is intermittent in both the on demand and recording to box cases. If it simply didnt work, or did it all the time, while not ideal at least we would know.

Recently with the recording of programmes to the box, as an example, something like Coronation Street wont record on a Monday or Wednesday, but does on a Friday? (not specific). And when watching on demand TV, something like Casualty will be fine for one episode, then the next one might fail a third of the way through and give the dreaded 'dots of doom' where it appears to freeze loading.

Any workarounds or fix ETAs for either still? Thanks in advance...

Re: Freezing of I-player etc. when watching

Karl-TalkTalk — Wed, 08 Mar 2023 09:49:01 GMT

with regards to recording, Youview are aware and are investigating an issue affecting some broadcast channels.

Failed recordings - YouView Support

You can try recording from the +1 version of the channel or the HD version of the channel.

To help with playback issues for apps such as iplayer, try a Youview Maintenance Reset as this will download a fresh copy of the app during setup.

Karl

Re: Freezing of I-player etc. when watching

LindseyM10 — Wed, 08 Mar 2023 10:04:15 GMT

Thanks very much, will attempt that later on today

Re: Freezing of I-player etc. when watching

Karl-TalkTalk — Wed, 08 Mar 2023 10:17:31 GMT

No Problem 🙂

Karl