topic Re: Tv settop in TV

Tv settop

csanders — Tue, 07 Mar 2023 19:35:04 GMT

Is the new TV box being rolled out to existing customers. I have been a talktalk customer for over 20years. I have not had any upgrades on the TV box since installation. I don't know how long I've had the TV but it's a good few years.

Re: Tv settop

ferguson — Tue, 07 Mar 2023 19:45:26 GMT

Which TV box do you mean? The 4K box is available to all customers, the TV Hub currently only to Full Fibre customers.

Contact the customer services team if you wish to discuss an upgrade.

Re: Tv settop

Karl-TalkTalk — Wed, 08 Mar 2023 08:27:05 GMT

The new TV boxes are not automatically being rolled out to existing customers as many already have a working TV box, but if you are interested in the new box, give our customer teams a call and request one.

Karl.

Re: Tv settop

csanders — Wed, 08 Mar 2023 12:15:35 GMT

Hi Karl, I'm on to customer services who have passed me to technical. They are saying the 4k Box is chargeable

Is this correct 🤔

1hr 20minutes passed department to department no resolution.

Re: Tv settop

Karl-TalkTalk — Wed, 08 Mar 2023 11:33:15 GMT

Hi,

you do need to have talktalk entertainment added at £5 per month for the rental of the box.

Depending on your package etc there may be an initial charge , but always try and negotiate with them.

Karl

Re: Tv settop

csanders — Sat, 11 Mar 2023 10:44:56 GMT

Another 4o minute phone call, and still NO 4k TV box.

I give up.

Re: Tv settop

ferguson — Sat, 11 Mar 2023 11:11:44 GMT

Could you maybe expand on that, i.e. why not?

Re: Tv settop

csanders — Sat, 11 Mar 2023 11:25:22 GMT

I had agreed to the postage charge, then they wanted to change my contract to charge a further £5 per month for tv services. The tv services are currently included albeit free as part of my contract renewal. My contract doesn't expire until September 2024.

I'm only trying to update my current TV box fir the latest 4k version. As an aside my current TV box is always buffering when streaming despite having a 65fibre contract.

Sorry to go on, just annoyed.

Re: Tv settop

ferguson — Sat, 11 Mar 2023 13:40:46 GMT

OK, is your box connected directly via an Ethernet cable, or are you using PLAs/wireless adapters?

Re: Tv settop

Karl-TalkTalk — Mon, 13 Mar 2023 07:25:19 GMT

The New TV box can be supplied but will always include the TalkTalk Entertainment charge to cover rental of the box, and this currently applies to all customers who take the new box. I did mention this is my last post.

Thanks

Karl.