topic Re: TV Hub in TV

TV Hub

SteveElmo — Sat, 11 Mar 2023 21:20:13 GMT

I have an older TalkTalk TV box and it’s so painfully slow and glitchy. I’ve been subscribed to TalkTalk since the Tiscali days and use full fibre, TV and phone services. Can I get a free upgrade to the TV box for one of the new Hubs?

Regards,

Steve

Re: TV Hub

Gliwmaeden2 — Sat, 11 Mar 2023 23:23:50 GMT

@SteveElmo, I've moved the duplicate thread out of the way.

Staff will reply after the weekend.

Please check back on here for their response during the week.

Re: TV Hub

Karl-TalkTalk — Mon, 13 Mar 2023 07:35:06 GMT

Hi SteveElmo,

You can give our customer teams a call and request a New 4K TV box. You will need to add TalkTalk entertainment to your package at £5 per month, and if out of contract, this would need to be renewed.

If this is something you are interested in, give our customer teams a call and see what current offers they have.

Karl.

Re: TV Hub

SteveElmo — Wed, 15 Mar 2023 20:30:07 GMT

Thanks Karl. I will try to call them but I really just want to know the options available to fix the issue of my TVBox and I don’t want to be paying any more.

Steve

Re: TV Hub

Karl-TalkTalk — Thu, 16 Mar 2023 07:33:25 GMT

The older youview boxes cannot be repaired or replaced. You may be able to acquire a box from an online retail source.

Karl

Re: TV Hub

SteveElmo — Thu, 16 Mar 2023 11:39:36 GMT

Thankyou Karl.

Yes I could do that. Alternatively I can switch to a provider that can support hardware and a service that I pay for!

Steve