topic Re: TalkTalk Is Totally Incompetent in TV

TalkTalk Is Totally Incompetent

Gordy323 — Mon, 13 Mar 2023 13:14:24 GMT

I phoned TalkTalk about 10 days ago and said that I wanted their Full Fibre 150 plan with TV and phone calls.

The engineer called round and installed the router last Thursday but didn’t connect TV or phone. I asked about this and I was told that TV and phone would be up and running by the end of the day.

Not true. It is now four days later and I have no TV. My broadband and phone are still through my old supplier, Virgin Media.

So what do I do now?

I was trying to escape Virgin Media but I now know that TalkTalk are even more incompetent. In fact, incompetence is something that TalkTalk wears like a badge of honour.

Re: TalkTalk Is Totally Incompetent

Karl-TalkTalk — Mon, 13 Mar 2023 14:18:02 GMT

Did you have any reference number, account number, Fibre order number etc. These may be on any emails received.

If you can add this info to your 'Community Profile' in the private notes section this will help us locate any details on our systems and see why there is a delay.

Karl.

Re: TalkTalk Is Totally Incompetent

Karl-TalkTalk — Mon, 13 Mar 2023 14:20:46 GMT

Also, as a follow up question, the engineer will have installed a small box on the wall that the router connects to, are there any lights illuminated on this ? Any lights on the TalkTalk router also ?

Thanks

Karl.

Re: TalkTalk Is Totally Incompetent

Gordy323 — Mon, 13 Mar 2023 15:34:37 GMT

Look, I just need this thing fixed.

I phoned TalkTalk about 10 days ago and said that I wanted their Full Fibre 150 plan with TV and phone calls.

The engineer called round and installed the router last Thursday but didn’t connect TV or phone. I asked about this and I was told that TV and phone would be up and running by the end of the day.

They were not. It was just a lie to shut me up.

It is now four days later and I have no TV. My broadband and phone are still through my old supplier, Virgin Media.

I was trying to escape Virgin Media but I now know that TalkTalk is even more incompetent. In fact, incompetence is something that TalkTalk wears like a badge of honour.

Is ANYONE at TT prepared to step up to the plate on this issue?

Re: TalkTalk Is Totally Incompetent

Gordy323 — Mon, 13 Mar 2023 15:37:11 GMT

You've just sent me an email telling me I've EARNED A BADGE!!

DO YOU THINK THIS IS *@#][!![]'#[@#]!* FUNNY OR SOMETHING?

Re: TalkTalk Is Totally Incompetent

Karl-TalkTalk — Tue, 14 Mar 2023 08:59:53 GMT

The TV Box is not sent out until broadband is active on the account, usually around 10 days after installation,. With full fibre, the phone service would be VOIP so will need the internet connection up and running first, so the first issue to focus on is the initial broadband connection. This must be in place and working before any of the other services will start.

Also, with regard to badges, this is an automated community thing that most online communities use to encourage interaction.

Now, to focus on the initial connection issue, was the engineer that visited from Openreach ?

Have you been given any order reference from TalkTalk ?

What lights are on the box on the wall that the engineer installed.

Thanks

Karl.