topic Time on my TV box guide time has not changed when the clocks went forward this morning, in TV

Time on my TV box guide time has not changed when the clocks went forward this morning,

Pasha — Sun, 26 Mar 2023 10:50:36 GMT

my box 'guide is still on the winter time. It should have changed at 2am this morning when the clocks went forward to British summer time.

As this is normally done automatically, I can't see a way to change the time.

I have turned the box off completly on the button on the back to re-boot it. However it still hasn't up dated the time. Please can someone help me.

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

Mart38_B — Sun, 26 Mar 2023 10:59:34 GMT

Same problem too. I note there is another thread post with same issues on. Hopefully some tech person will come on and sort it. Currently watching programmes an hour behind! Most annoying

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

fr8ys — Sun, 26 Mar 2023 11:47:44 GMT

The guide times are also an hour behind so match the system time.

The box can only play what is broadcast so the football started as planned.

As long as the guide matches the system time recordings should also start at the correct time.

This only seems to be affecting TalkTalk boxes as both my Humax boxes have updated but my 372T box has not, even after a soft reset.

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

Phi1995 — Sun, 26 Mar 2023 13:18:55 GMT

Same on mine too!! I'm too worried about doing a full factory reset because I don't know what it was do to the machine and how long it will take to set it back up!

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

col1958 — Sun, 26 Mar 2023 15:07:19 GMT

Talktalk help tell me they're aware and that update will happen overnight tonight. Being Talktalk can't say I'm confident it will happen!

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

fr8ys — Sun, 26 Mar 2023 15:29:23 GMT

@Phi1995 do not do a factory reset. It will not help.

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

Phi1995 — Sun, 26 Mar 2023 15:31:24 GMT

Okay, I'm too worried about messing up the box if I did that anyway 😅

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

Janeyg1 — Sun, 26 Mar 2023 17:30:10 GMT

Did you get this sorted please? We have just turned tv on the same has happened to us! X

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

Denise57 — Sun, 26 Mar 2023 17:48:27 GMT

Mine too, anyone got help yet?

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

1157bland — Sun, 26 Mar 2023 18:05:36 GMT

I hope this lack of time change doesn't affect the timing for when automatic recording programmes comes on? 🙄😳🤔

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

col1958 — Sun, 26 Mar 2023 18:16:54 GMT

Think footie started on time everything else seems to be an hour behind 🤔

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

fr8ys — Sun, 26 Mar 2023 18:59:57 GMT

Broadcasting cannot be behind the time. It comes in over the aerial so has to be on time, i.e. BST.

Its only the system clock and EPG behind the times.

As these 2 are in sync recordings should be unaffected.

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

fr8ys — Sun, 26 Mar 2023 19:05:47 GMT

As said, there is no need to panic regarding this issue providing the system clock matches the EPG times

Grace, starting at 8pm BST, has successfully started recording on my box at 7pm as per the box times.

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

Chesterdog — Sun, 26 Mar 2023 21:17:02 GMT

You pay for a service you expect it to be working correctly! Not happy Talk Talk this time issue should be solved!

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

Anonymous — Mon, 27 Mar 2023 07:05:17 GMT

Morning,

Apologies, we've escalated this and will post back as soon as we receive an update back.

Thanks

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

RGBrewer — Mon, 27 Mar 2023 18:55:39 GMT

Mine is still out....have turned on and off and tried a reset but still no change. Why is this not resolved?

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

Rathlindri — Mon, 27 Mar 2023 20:14:21 GMT

Same here too almost 48 hours after summertime time change. Poor!

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

Moomins24 — Mon, 27 Mar 2023 21:19:44 GMT

We had the same, tried the same as others which did nothing.
I then did a software update and it appears to have synced back up. Recommend people try this.
you need to click the YouView button on control, go up to the cog wheel symbol (settings) and go down to Information & Reset section, go into software information, and click update software.

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

DaveM61 — Mon, 27 Mar 2023 22:00:22 GMT

Worked a treat, many thanks 😁👍

Re: Time on my TV box guide time has not changed when the clocks went forward this morning,

Anonymous — Tue, 28 Mar 2023 06:19:53 GMT

Morning,

Thanks for confirming and I'm glad to hear this 🙂

Thanks