topic Re: Box still not updated despite fix. Trials? in TV

Box still not updated despite fix. Trials?

fr8ys — Tue, 28 Mar 2023 06:44:40 GMT

@Anonymous my box has still not updated.

I suspect this is because a group of people have been left off deployment of the fix. Those who are on Trials.

Can you please escalate. I will also write ti the trials team.

Thank you

Re: Box still not updated despite fix. Trials?

Anonymous — Tue, 28 Mar 2023 06:49:36 GMT

Morning,

I'm sorry to hear this. Do you have the option to complete a manual software update in the TV settings?

Thanks

Re: Box still not updated despite fix. Trials?

fr8ys — Tue, 28 Mar 2023 06:52:20 GMT

No, i was trying late evening and again this morning. Says I'm on the latest software.

As said I suspect it's the feedback group I'm in.

Re: Box still not updated despite fix. Trials?

Anonymous — Tue, 28 Mar 2023 06:55:19 GMT

Hi,

Ok, I'm sorry to hear that. Could you confirm which tv box you have please? (make and model) and could you also add the TV box serial number to the Private notes section please and we can raise this to our Products Team for you.

Thanks

Re: Box still not updated despite fix. Trials?

fr8ys — Tue, 28 Mar 2023 07:03:36 GMT

It's a DN 372T. Huawei.

Re: Box still not updated despite fix. Trials?

Anonymous — Tue, 28 Mar 2023 07:06:35 GMT

Hi,

Great thank you. Do you have the tv box serial number that you could add to the private notes section please?

Thanks 🙂

Re: Box still not updated despite fix. Trials?

fr8ys — Tue, 28 Mar 2023 07:07:31 GMT

You are too quick! I was adding when you replied.

Re: Box still not updated despite fix. Trials?

Anonymous — Tue, 28 Mar 2023 07:09:49 GMT

Hi,

Ha ha, I must have had my weetabix this morning 🙂 Thank you and I will raise this now and will keep you updated.

Thanks

Re: Box still not updated despite fix. Trials?

fr8ys — Tue, 28 Mar 2023 07:10:15 GMT

I've also added the feedback group I'm in.

Re: Box still not updated despite fix. Trials?

Anonymous — Tue, 28 Mar 2023 07:12:47 GMT

Brilliant thank you 🙂 I should hopefully hear back shortly.

Thanks 🙂

Re: Box still not updated despite fix. Trials?

fr8ys — Tue, 28 Mar 2023 07:36:26 GMT

@Anonymous, I've just heard from YouView who have said trials groups will be updated today.

Hopefully this is the case but be good if you could confirm please.

Thank you.

Re: Box still not updated despite fix. Trials?

Anonymous — Tue, 28 Mar 2023 07:37:57 GMT

Hi,

Thanks for the update. No problem, I will check for you 🙂

Thanks

Re: Box still not updated despite fix. Trials?

Anonymous — Tue, 28 Mar 2023 11:11:36 GMT

Hello,

This should be updated today. If there is no change by tomorrow morning then please let me know.

Thanks 🙂

Re: Box still not updated despite fix. Trials?

fr8ys — Tue, 28 Mar 2023 12:21:26 GMT

Thank you.

Re: Box still not updated despite fix. Trials?

Anonymous — Tue, 28 Mar 2023 12:26:23 GMT

No problem 🙂

Thanks

Re: Box still not updated despite fix. Trials?

fr8ys — Tue, 28 Mar 2023 15:43:06 GMT

Just checked, new software is there and I've updated successfully.

Thanks again.

Re: Box still not updated despite fix. Trials?

Anonymous — Wed, 29 Mar 2023 05:30:23 GMT

Morning,

I'm really glad to hear this 🙂

Thanks