topic Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward) in TV

Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Mart38_B — Sun, 26 Mar 2023 10:47:36 GMT

Clocks have gone forward an hour overnight. However my talk talk box TV has not changed and therefore is currently showing programmes that took place an hour ago!? I have switched off the box and switched on again but it is still wrong. The time is currently 11.45 but we are watching programmes from 1 hour ago 10.45. This is live too??? Weirdly the radio channels are actually live at the correct time (i.e. Michael Ball Radi 2 11-1 is currently on) But MOTD due to be on BBC1 is not on, but Songs of Praise?? Can someone please assist. Thank you

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

fr8ys — Sun, 26 Mar 2023 11:45:01 GMT

The guide times are also an hour behind so match the system time.

The box can only play what is broadcast so the football started as planned.

As long as the guide matches the system time recordings should also start at the correct time.

This only seems to be affecting TalkTalk boxes as both my Humax boxes have updated but my 372T box has not, even after a soft reset.

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Steamywee — Sun, 26 Mar 2023 11:51:27 GMT

That's all very well, but when are Freeview likely to join the rest of us on British summertime?🤣

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

jazzman3 — Sun, 26 Mar 2023 13:37:57 GMT

Same problem here. Is there a fix?

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Jeanbean! — Sun, 26 Mar 2023 15:33:10 GMT

Same problem here as well. Very annoying, why is problem not resolved yet!

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Teatree — Sun, 26 Mar 2023 18:06:32 GMT

Mine’s the same! At the mo I could watch a programme that’s on at 6pm but can forward menu & watch one that’s on at 7pm! Mad! Had talktalk box for years & never happened before when clocks changed 🤷‍♀️

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Nick-$ — Sun, 26 Mar 2023 18:14:44 GMT

Mine's the same but can't contact Talktalk engineer and chat is now closed!

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

fr8ys — Sun, 26 Mar 2023 19:10:41 GMT

As said, there is no need to panic regarding this issue providing the system clock matches the EPG times

Grace, starting at 8pm BST, has successfully started recording on my box at 7pm as per the box times.

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Scooby2 — Sun, 26 Mar 2023 19:27:33 GMT

Mines the same , causing confusion and frustration. Is anyone at TalkTalk going to reply or sort the clock situation out please?.

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

fr8ys — Sun, 26 Mar 2023 19:37:00 GMT

Yes, according to Twitter support staff the engineers have been working on this. No eta though.

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Kym1959 — Sun, 26 Mar 2023 20:11:38 GMT

Well my time is 1 hour behind and none of my scheduled recordings have recorded, they just say 'failed to record' this is really frustrating, how can it take so long to sort out ? Do we have a fix time ?

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Kym1959 — Mon, 27 Mar 2023 06:21:32 GMT

Just checked again and it is still showing GMT and not BST still 1 hour behind, not recording, any fix time on this issue ?

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Anonymous — Mon, 27 Mar 2023 06:39:14 GMT

Morning,

I've escalated this and will post back as soon as I have an update.

Thanks

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

CaroleMarsden — Mon, 27 Mar 2023 09:21:42 GMT

Is this being sorted, doesn't seem to be any reset on the box- everything from yesterday failed to record?

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Saxyten — Mon, 27 Mar 2023 10:10:29 GMT

11am Monday, issue still not resolved. Guide and tv still running 1 hour behind. I have reset router, done maintenance on box. No change. All freeview reception is fine. Price hikes looming, but they not even providing service we pay for now. How hard can it be to correct this?

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Speedwell — Mon, 27 Mar 2023 11:49:25 GMT

Freeview is ok on my other box, it's talktalk that is wrong

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Anonymous — Mon, 27 Mar 2023 13:05:34 GMT

Hello,

Apologies for the delay. This should be resolved in the next 24hrs.

Thanks

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Steamywee — Mon, 27 Mar 2023 14:12:44 GMT

Thanks for wakin 'em up Michelle😊

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Kimmy2412 — Mon, 27 Mar 2023 20:27:03 GMT

Had the same thing. I went in settings and did a software update. Clock updated straight away.

Re: Time incorrect on Talk Talk - 1 hour behind (due to clocks going forward)

Gregcolc — Mon, 27 Mar 2023 22:05:57 GMT

Abbot an hour ago I checked and there was a software update, which has fixed the problem.