topic Re: 4k box - Google play store in TV

4k box - Google play store

984bue — Tue, 11 Apr 2023 14:46:17 GMT

Just installed my new 4k box only to find I cannot access Google play store so cannot view Disney+, Discovery+ etc. After spending nearly two hours chatting on line to a Talk Talk agent to find out that these services are not available to TalkTalk viewers this seems an incredibly bad basic failing by Talk Talk .

Re: 4k box - Google play store

fr8ys — Tue, 11 Apr 2023 18:36:32 GMT

The 4k box is not an android box and as such the apps are those provided by Netgem, along similar lines to the YouView boxes.

It's not possible to add new apps yourself and is not advertised as such.

I see you have another thread on the same topic and will remove this to avoid confusion.

Re: 4k box - Google play store

fr8ys — Tue, 11 Apr 2023 18:43:38 GMT

Here's a link to a comparison table between the various boxes.

https://community.talktalk.co.uk/t5/Articles/Compare-our-TalkTalk-TV-Boxes/ta-p/2204428

Re: 4k box - Google play store

984bue — Tue, 11 Apr 2023 20:54:58 GMT

Perhaps TalkTalk should give more trading to their on line chat agents. I specifically asked why my existing TV plus box could not access Google play store and thus Disney. The agent advised that the 4k box would do this. I acknowledge that the new 4k box came free of charge but that's hardly the point if it just doesn't do what I wanted.

I still find it hard to understand that anyone using TalkTalk equipment cannot access Disney+. I wonder if Disney are aware of this.

Re: 4k box - Google play store

Karl-TalkTalk — Wed, 12 Apr 2023 06:13:15 GMT

This would have nothing to do with Disney directly and it is always down to each manufacturer of a device to negotiate with a broadcaster or content provider to work out any contractual issues to allow their services on a platform.

Karl.

Re: 4k box - Google play store

984bue — Wed, 12 Apr 2023 10:50:03 GMT

Karl, your avoiding the point.

Re: 4k box - Google play store

ferguson — Wed, 12 Apr 2023 11:07:31 GMT

Hi, the point has already been addressed by @fr8ys earlier, the 4K box is not Android based and thus does not have access to Google Play.

Re: 4k box - Google play store

984bue — Wed, 12 Apr 2023 13:02:58 GMT

The point is that the online chat agent was responding to my original query, 'how do I access the Google play store on my existing Talk Talk TV plus box?" By offering me a new 4k box to solve the issue, he's supposed to be the expert.

Re: 4k box - Google play store

Karl-TalkTalk — Wed, 12 Apr 2023 13:09:29 GMT

There is an android box also, but this is currently only available to FTTP customers at the moment, the agent may have confused the two.

The Netgem box being Linux based has no access to the Google play Store.

Thanks

Karl.

Re: 4k box - Google play store

984bue — Wed, 12 Apr 2023 15:27:25 GMT

FTTP ?

Re: 4k box - Google play store

ferguson — Wed, 12 Apr 2023 15:59:21 GMT

Fibre To The Premises aka Full/Future Fibre.

Re: 4k box - Google play store

Givgar — Sun, 21 Apr 2024 06:41:27 GMT

I've just done the same ,very disappointed ☹️

Re: 4k box - Google play store

fr8ys — Sun, 21 Apr 2024 07:08:01 GMT

TalkTalk now only supply the TV Hub which does have access to the play store.

You could try phoning and negotiating for one, but it will mean recontracting if it's possible to upgrade.

Whilst it has the play store, it has no recording capability.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: 4k box - Google play store

TheShepherd — Mon, 17 Mar 2025 17:30:13 GMT

This means I can’t access ITVX since it was upgraded. IT VX appears as an app but doesn’t work. Why not?

Re: 4k box - Google play store

fr8ys — Mon, 17 Mar 2025 17:58:46 GMT

@TheShepherd please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing

To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you