Youview box not recording

Angie63 — Tue, 09 May 2023 10:11:49 GMT

We have a Huawei youview box that has suddenly stopped recording, it was certain channels now none will record and previous recordings won't play either even ones we've already watched. Done a soft reset and a factory reset but it's still the same. Software is up to date but app update just says 'cannot update'

Any advice?

Re: Youview box not recording

Karl-TalkTalk — Tue, 09 May 2023 10:21:29 GMT

if a factory reset has not resolved this, then the box may have failed.

TalkTalk stopped providing these boxes over 2 years ago and so the box cannot be replaced.

You can give our customer teams a call to see if you are eligible for the new 4K tv box however you may need to renew the contract and have TalkTalk entertainment added to your package.

Thanks

Karl.

topic Youview box not recording in TV

Youview box not recording

Re: Youview box not recording