topic Re: Remote Control broken in TV

Remote Control broken

Mags11 — Sun, 28 May 2023 09:22:59 GMT

My TalkTalk TV remote control has broken - it's been on its way out for a while, and has finally given up the ghost. Any idea how I obtain a replacement? Many thanks if you can help

Re: Remote Control broken

fr8ys — Sun, 28 May 2023 14:59:18 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Remote Control broken

Karl-TalkTalk — Mon, 29 May 2023 06:15:48 GMT

Hi Mags11

What model TV Box do you gave, is it the Huawei box ?

Thanks

Karl.

Re: Remote Control broken

Mags11 — Mon, 29 May 2023 12:13:54 GMT

Thanks - yes it is a Huawei box

Re: Remote Control broken

Karl-TalkTalk — Mon, 29 May 2023 12:31:09 GMT

A remote is on the way to you.

Thanks

Karl.

Re: Remote Control broken

Mags11 — Mon, 29 May 2023 14:32:48 GMT

Karl - many thanks for your prompt attention. I look forward to receiving the new remote.

Re: Remote Control broken

Karl-TalkTalk — Tue, 30 May 2023 05:46:04 GMT

You're Welcome 🙂

Regards

Karl