topic Re: Youview box hangs using apps in TV

Youview box hangs using apps

DamianPLEvans — Tue, 30 May 2023 13:15:50 GMT

This is driving me mad! If I use one of the apps, for example ITV Hub (I'm STILL waiting for an update to ITV X), it hangs several times at an ad break, and at other times. I have to press the pause button, then rewind button for a few seconds, then play button. It then plays the ads and resumes the program, until the next ad. Other apps just freeze, and I receive the "oops, something's gone wrong" message. Internet connection is stable (fibre) and I've reset the box, but still persist.

Any ideas before I put a hammer through it?

Re: Youview box hangs using apps

Karl-TalkTalk — Tue, 30 May 2023 13:18:31 GMT

Try a full factory reset from the settings menu then set the box back up again. If still failing, then the box may be near the end of it's working life.

Karl.

Re: Youview box hangs using apps

DamianPLEvans — Tue, 30 May 2023 13:27:56 GMT

Already did, same issue. To be fair, it's been like this a while, I just put up with it. But I was thinking, after trying to watch a drama and being interrupted 4 or 5 times, I shouldn't have to put up with this, not in this day and age.

Re: Youview box hangs using apps

Karl-TalkTalk — Tue, 30 May 2023 13:29:50 GMT

The boxes are nearing end of life, TalkTalk stopped issuing these boxes just over 30 months ago, and so these boxes are no longer issued or replaced.

Karl.

Re: Youview box hangs using apps

DamianPLEvans — Tue, 30 May 2023 18:58:00 GMT

How do I go about getting a new box?

Re: Youview box hangs using apps

ferguson — Tue, 30 May 2023 19:20:24 GMT

If you are paying for TalkTalk TV services then you can get a new box, but bear in mind that none have recorders built-in if that is what you have now.

Re: Youview box hangs using apps

Karl-TalkTalk — Wed, 31 May 2023 06:36:05 GMT

Give our loyalty team a call and see if you are eligible for one of the new 4K TV boxes.

You may need to renew the contract if out of contract, and will also have TalkTalk entertainment added to your package for the rental of the box.

Karl.