topic Re: Channels unavailable in TV

Channels unavailable

Dancro — Sat, 17 Jun 2023 21:43:38 GMT

My Netgem 4k tv box is showing 'this channel is not available' on every live TV channel. If I plug my aerial into my TV free view works fine so no issues with aerial. Any help would be great thanks.

Re: Channels unavailable

fr8ys — Sun, 18 Jun 2023 13:12:12 GMT

Have you tried a rescan or factory reset from the settings menu?

If not please try and let us know the results.

Thank you.

Re: Channels unavailable

fr8ys — Sun, 18 Jun 2023 13:13:10 GMT

Oh, and you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Channels unavailable

Karl-TalkTalk — Mon, 19 Jun 2023 06:44:41 GMT

Have you tried a rescan of all TV channels as fr8ys advised ?

Did this help ?

If not, try resetting the TV Box by pressing the button on the side 5 times, set the box back up, connect the aerial directly with no splitters of boosters in place and see if it will pick up any channels.

Thanks

Karl.