topic Re: Free to air channels won’t scan in TV

Free to air channels won’t scan

Patch11 — Fri, 30 Jun 2023 16:58:46 GMT

My 4 k STB has erased my free air channels

Re: Free to air channels won’t scan

fr8ys — Fri, 30 Jun 2023 18:04:59 GMT

Can you confirm what you have tried to rectify this please?

Have you tried your aerial direct into your TV? Do you get the channels via your TV tuner? If not then it's most probably an aerial issue and you need to consult a local installer.

Have you tried rescanning via the settings menu?

Have you tried a factory reset of the box?

Please let us know if the above does not help. Thank you.

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Thank you

Re: Free to air channels won’t scan

Patch11 — Sat, 01 Jul 2023 15:07:38 GMT

Hi ty for advice. I have tried all of the above suggestions. Still showing no channels found when scanned , no options for regions either . I did have the free to air channels but after having the box 3 days they disappeared. I hadn’t done anything different at the time .

Re: Free to air channels won’t scan

fr8ys — Sat, 01 Jul 2023 15:22:59 GMT

Ok, thanks.

Can you please complete your profile as requested and staff will offer further advice next week.

Re: Free to air channels won’t scan

Karl-TalkTalk — Mon, 03 Jul 2023 07:19:59 GMT

have you fully reset the box?

Also, if you connect the aerial directly to the TV, are the channels ok or breaking up?

Thanks

Karl.