topic Re: talktalk tv boxes in TV

talktalk tv boxes

Janatarl — Thu, 06 Jul 2023 14:41:27 GMT

so Im really frustrated! I've just renewed my contract with TalkTalk. I've been with them constantly for over 20 years.. since they were Onetel in fact! I have one of the Huawei boxes. It's started freezing and failing to record (I have tried all sorts including resetting the box to factory settings) Also, of course, I can't utilise my basic, with adverts, Netflix account. I was under the impression that I could have a new box as part of my new contract, as it is not fit for purpose, but now when I chase up, they want to charge me extra, because the old box isn't supplied anymore. That doesn't seem fair and I'm annoyed that it wasn't explained properly that my new monthly price didn't include a new box. I know I can utilise another streaming device for Netflix but I renewed with TalkTalk because of the TV box and its integration. So now Im left in the lurch.... Grrrrrrrrrrrrrrrrr!

Re: talktalk tv boxes

Karl-TalkTalk — Fri, 07 Jul 2023 05:21:06 GMT

The older youview box has not been supplied for a number of years now, but there has been a TV charge in place for a few years, this has not changed. There is a charge of £5 per month for TalkTalk TV and the rental of the new TV box, however you can also choose to source your own TV box or device.

Karl.

Re: talktalk tv boxes

Janatarl — Sat, 08 Jul 2023 13:25:11 GMT

Yes Karl I pay for Fibre 35 plus talk talk TV thats why i think i should have a replacement for free for my box not have to pay twice? My box has been replaced once before when it failed. Why cant it be replaced now with whatever the current offer is? I pay for Tv as an add on i should be able to get a box replaced shouldn't I?

Re: talktalk tv boxes

Karl-TalkTalk — Mon, 10 Jul 2023 06:06:12 GMT

All packages have TV in the name as this indicates that TV addons can be managed via my Account such as netflic or Not TV etc.

The new TV box cannot be supplied for free and must have TalkTalk entertainment added at £5 per month which will also cover the box rental. If you are interested in this option, speak with our customer loyalty colleagues who can add this for you.

Karl

Re: talktalk tv boxes

Janatarl — Mon, 10 Jul 2023 14:58:33 GMT

Thanks, All sorted now at no extra cost just as I thought it should be.

Re: talktalk tv boxes

Anonymous — Tue, 11 Jul 2023 05:41:06 GMT

Morning,

Thanks for the update 🙂

Thanks