topic Re: Talk talk app in TV

Talk talk app

Frani1810 — Thu, 13 Jul 2023 20:24:32 GMT

After setting up a new 4k box today on a 2 year old Samsung tv the talk talk app on the app bar has disappeared,struggling to get it back. Has anyone got an answer please

Re: Talk talk app

fr8ys — Thu, 13 Jul 2023 22:38:13 GMT

Try resetting the box by pushing the on off button on the side 5 times.

If that does not work try a factory reset from the settings menu.

Hope this helps.

If not, you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you,

Re: Talk talk app

Karl-TalkTalk — Fri, 14 Jul 2023 05:13:04 GMT

Try the advice from fr8ys and let us know how you get on.

Thanks

Karl.

Re: Talk talk app

Frani1810 — Fri, 14 Jul 2023 09:41:12 GMT

Tried this and still no app on app bar. I’ve had this before when swapping a box and got it back but I’m at a loss this time

Re: Talk talk app

fr8ys — Fri, 14 Jul 2023 12:40:37 GMT

Hi @Frani1810

If the factory reset from the menu has not worked I'm at a loss regarding anything else to try, bar checking for an update from the settings menu and then trying the full reset again.

You are in the staff's queue though for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Talk talk app

Anonymous — Mon, 17 Jul 2023 06:20:56 GMT

Hello,

Just to confirm, is this still happening since your last post?

Thanks