topic Re: Talk talk remote buttons stopped working in TV

Talk talk remote buttons stopped working

ladyJL2 — Thu, 27 Jul 2023 08:33:01 GMT

Hi,

I have never been given a new remote and have had this remote since I joined talk talk approx 10 years ago. They have replaced the box but never replaced the remote (twice now) I started the 150 fibre contract last September when I moved home and never received the new router or anything else for that matter? This router is also old and doesn't work properly either and the signal constantly drops out..

Please could anyone help as I can't control the volume or channels and the arrow buttons don't work. The batteries are brand new. But this very old remote and old router need replacing desperately. Any help would be much appreciated

Thanks in advance...

A long term faithful customer 😉

Re: Talk talk remote buttons stopped working

Gliwmaeden2 — Thu, 27 Jul 2023 09:05:30 GMT

@ladyJL2, which form of Fibre150 is it?

https://www.comparebroadband.org.uk/guides/talktalk-fibre150-review/

Maybe post again about the router etc in the appropriate message board, as staff will perhaps want to check the line before assessing whether there is anything wrong with the router. Then it needs to be the right sort of router if it needs to be replaced.

A new router isn't always sent with a new contract if the older one works fine at the time.

Different types of Fibre150:

For the TV remote issue, look for their reply on this thread.

Re: Talk talk remote buttons stopped working

Karl-TalkTalk — Thu, 27 Jul 2023 09:05:48 GMT

Hi @ladyJL2

Connection itself looks ok, I've a router and remote on the way to you.

Regards,

Karl.

Re: Talk talk remote buttons stopped working

Gliwmaeden2 — Thu, 27 Jul 2023 09:08:06 GMT

@ladyJL2, no need to worry about a new thread!

Re: Talk talk remote buttons stopped working

ladyJL2 — Thu, 27 Jul 2023 10:16:42 GMT

Thank you for your help Karl, very much appreciated😊

Re: Talk talk remote buttons stopped working

Karl-TalkTalk — Thu, 27 Jul 2023 10:27:20 GMT

You're Welcome 🙂

Regards

Karl

Re: Talk talk remote buttons stopped working

ladyJL2 — Thu, 27 Jul 2023 10:31:30 GMT

Thank you

Re: Talk talk remote buttons stopped working

ladyJL2 — Sat, 29 Jul 2023 11:28:37 GMT

Hi Karl,

I've not been sent a remote control?

I've just received the router today though, are they coming seperately?

Kind regards

Lady J

Re: Talk talk remote buttons stopped working

Gliwmaeden2 — Sat, 29 Jul 2023 11:48:01 GMT

@ladyJL2, staff will be back on here after the weekend.

Re: Talk talk remote buttons stopped working

ladyJL2 — Sat, 29 Jul 2023 13:13:45 GMT

Hi,

Thanks for letting me know, much appreciated🙂

Kind regards

Ladyjl2

Re: Talk talk remote buttons stopped working

Karl-TalkTalk — Mon, 31 Jul 2023 07:18:13 GMT

Hi @ladyJL2

The remote will arrive separately, I've checked and am showing the remote as dispatched.

Karl.

Re: Talk talk remote buttons stopped working

ladyJL2 — Mon, 31 Jul 2023 07:45:56 GMT

Hi Karl,

I've emailed you a reply but don't know if that works so it just says "I've got another delivery coming from yodel so I presume it's the remote as I've not ordered anything, many thanks again for your help"

Kind regards

Ladyjl2

Re: Talk talk remote buttons stopped working

Gliwmaeden2 — Mon, 31 Jul 2023 07:49:21 GMT

Sounds as though it is all in hand, @ladyJL2.

The email notifications you receive from Talktalk Support are from a NO REPLY address, so you'll never get a response that way.

Re: Talk talk remote buttons stopped working

ladyJL2 — Mon, 31 Jul 2023 07:57:39 GMT

Hi Gilwmeaden2,

Yes everything is sorted, another delivery popped up in my yodel app yesterday

Thanks again

Ladyjl2

Re: Talk talk remote buttons stopped working

Karl-TalkTalk — Mon, 31 Jul 2023 08:08:08 GMT

Hi,

No Problem 🙂

Any issues let me know.

Karl

Re: Talk talk remote buttons stopped working

Karl-TalkTalk — Mon, 31 Jul 2023 08:09:18 GMT

looks as though the remote is out for delivery by yodel so all should be good 🙂

Karl.