topic Re: TV Package Upgrade in TV

TV Package Upgrade

User_400 — Mon, 31 Jul 2023 08:30:08 GMT

Upgraded Package and wrong prices yet again sent in confirmation email.

Upgraded through my account prices clearly listed as £20 sky sports and £5 TV. With free equipment P&P .

Then I get a confirmation email stating £34.99 with discount of £13.99 + £5 TV making it £26 should be £25 and £9.95 P&P which should be free as stated when placing the order

Can someone look into this as Live Chat is useless as always.

ve asked for the prices to be corrected and confirmed in writing.

Re: TV Package Upgrade

Arne-TalkTalk — Fri, 04 Aug 2023 12:25:10 GMT

Hi User_400

Are the details in your community profile correct? it points to an account disconnected in 2013.

Can you update the details to show your account number.

Thank you.

Re: TV Package Upgrade

User_400 — Mon, 31 Jul 2023 13:07:44 GMT

I've added the Fttp number and account number in profile.

Using a different email address on the community forum than what the account is registered with.

Re: TV Package Upgrade

Arne-TalkTalk — Tue, 08 Aug 2023 07:18:09 GMT

Hi User_400

The account shows Fibre500 £44.54 + £20 now Sports membership +£5 Tv

If this is not what you agreed you will need to go back to the loyalty team on 03451720088

Sorry for any inconvenience caused