topic Re: Installation in TV

Installation

JoanneH60 — Mon, 31 Jul 2023 14:44:37 GMT

I have had fibre installed today and I thought someone would come and instructions how to set up the TV ad I have no aerial lead to connect to the box

Re: Installation

MajorBash67 — Mon, 31 Jul 2023 15:51:05 GMT

Hi,

Your post is a bit vague on details. I am guessing you were upgraded to fibre over existing copper telephone service, so nobody turned up and the work done remotely at the exchange and you were activated.

Is this a TalkTalk TV box you are installing or digital services to the TV?

The TalkTalk TV box needs a working TV aerial connected to receive the additional free to air channels.

The HDMI lead plugs into your TV from the box.

Re: Installation

Gliwmaeden2 — Mon, 31 Jul 2023 17:01:46 GMT

For staff support, make sure that you add your Talktalk phone number / account number in Personal Information, @JoanneH60.

This is in the community forum profile area, which only you and staff can see.

Go via your avatar/name; settings. SAVE CHANGES.

Staff will pick this up during the day.

Re: Installation

Karl-TalkTalk — Tue, 01 Aug 2023 06:16:09 GMT

The TV box is straight forward to set up, but does need to connect to your existing aerial. If you do not have an external aerial, this is not a service TalkTalk provide, and you would have to source an aerial installation company to have an external TV aerial installed.

If you can give a little more info in your post, we can tailor any advice we can offer.

Thanks

Karl.