topic Re: No connection from router to TV box in TV

No connection from router to TV box

Diane — Wed, 02 Aug 2023 09:40:36 GMT

Hi,

I have a TV plusbox. It is saying there is no connection to Broadband and the router does not have the TV light showing as on. Consequently I cannot get iplayer etc. I have turned them both off and rebooted and done the checks that the website asked for in Help website. The router is upstairs and box downstairs but it has been working well and I have the necessary equipment with the ethernet connection. Any suggestions please. Many thanks.

Re: No connection from router to TV box

Karl-TalkTalk — Wed, 02 Aug 2023 09:52:22 GMT

are you using powerline adapters ?

If so, are the lights all green on the adapters?

Thanks

Karl.

Re: No connection from router to TV box

Diane — Wed, 02 Aug 2023 10:04:34 GMT

Hi Karl, thank you so much for getting back quickly. Yes I have BT powerline adapters. The one near the TV is on for power and ethernet but not data. The one by the Router is not on at all. Thanks.

Re: No connection from router to TV box

Karl-TalkTalk — Wed, 02 Aug 2023 11:05:22 GMT

This could be the adapters that have failed,

I'll get a set of adapters out to you.

Regards,

Karl.

Re: No connection from router to TV box

Diane — Wed, 02 Aug 2023 11:31:01 GMT

Hi Karl, Thank you so much. I really didn't know what to do next! Very grateful and let's hope it does the trick. Thanks again. Diane

Re: No connection from router to TV box

Karl-TalkTalk — Wed, 02 Aug 2023 11:34:49 GMT

You're Welcome 🙂

Regards

Karl v

Re: No connection from router to TV box

Diane — Sat, 05 Aug 2023 17:20:07 GMT

Thank you Karl, the adapters have arrived and all seems fine. Could you just tell me if the adapters can be mixed and paired together by the button.. The BT ones do have a lot longer lead. The Tenda ones have a fairly short lead. Thank you again for being so prompt.

Diane.

Re: No connection from router to TV box

Karl-TalkTalk — Mon, 07 Aug 2023 06:08:08 GMT

Some adapters can be mixed but not sure of the BT ones, it would have to be trial and error.

Karl