topic Powerline Adapter Failure in TV

Powerline Adapter Failure

Orpheus58 — Sat, 05 Aug 2023 19:31:24 GMT

One of my powerline adapters has failed, it has no power, I've tried a different power source & also done the reset procedure, how do I go about getting a replacement please?

Without this I cannot use catch-up TV.

Re: Powerline Adapter Failure

KeithFrench — Sun, 06 Aug 2023 13:42:47 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Powerline Adapter Failure

Orpheus58 — Sun, 06 Aug 2023 20:15:56 GMT

Thanks very much Keith, your help is very much appreciated, God Bless.

Re: Powerline Adapter Failure

Karl-TalkTalk — Mon, 07 Aug 2023 06:41:40 GMT

I've requested a replacement adapter be sent to you.

Thanks

Karl.

Re: Powerline Adapter Failure

Orpheus58 — Mon, 07 Aug 2023 08:16:23 GMT

Thanks Karl for a speedy response, take care and God Bless you.

Re: Powerline Adapter Failure

Karl-TalkTalk — Mon, 07 Aug 2023 08:26:50 GMT

You're Welcome 🙂

Regards

Karl

Re: Powerline Adapter Failure

Orpheus58 — Tue, 08 Aug 2023 18:58:46 GMT

Thanks Karl,

Two new Powerline adapters were delivered today, Thanks very much.

Re: Powerline Adapter Failure

Karl-TalkTalk — Wed, 09 Aug 2023 05:41:46 GMT

No Problem 🙂

Karl