topic Re: Now Sports Boost in TV

Now Sports Boost

DANIX1 — Tue, 15 Aug 2023 18:17:28 GMT

Ordered Now Sports on my Account as offered in email. Logged into Now Sports and able to watch sport no problem but unable to access Now boost. I now discover I have to be a tv customer to use Now boost.

I have registered as a tv customer at an additional £5 per month but still do not have access to Now boost.

Re: Now Sports Boost

Karl-TalkTalk — Wed, 16 Aug 2023 05:37:49 GMT

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.

Re: Now Sports Boost

DANIX1 — Wed, 16 Aug 2023 06:41:49 GMT

Phone number added

Re: Now Sports Boost

Karl-TalkTalk — Wed, 16 Aug 2023 06:57:52 GMT

Does the HD Boost show as inactive in your NOW TV account ? Have you tested streaming on more than 1 device at a time etc ?

Karl.

Re: Now Sports Boost

DANIX1 — Wed, 16 Aug 2023 12:46:39 GMT

Now boost appears to able to be purchased on the Now App for £6 per month. Now sports can be managed on TalkTalk account.

I am unable to stream on more than one application

Re: Now Sports Boost

Karl-TalkTalk — Thu, 17 Aug 2023 07:53:20 GMT

OK, I'll reach out to our TV product manager and see what answer I can get for this one.

Can you also double check the email you received, was there only one link to activate Sky Sports, and not a second link further down for the Boost etc.

Karl.

Re: Now Sports Boost

DANIX1 — Thu, 17 Aug 2023 10:23:05 GMT

There was only one link. I activated the Now Sports then a few days later activated a talktalk TV account.

Re: Now Sports Boost

Karl-TalkTalk — Thu, 17 Aug 2023 10:26:10 GMT

OK, thanks for confirming. I'll see what the TV manager comes back with.

Karl.

Re: Now Sports Boost

DANIX1 — Tue, 22 Aug 2023 15:19:46 GMT

No contact or response from TV Manager. Still no boost on Now Sports.

Poor quality picture No HD and unable to watch on 3 channels as advertised..

Re: Now Sports Boost

Karl-TalkTalk — Wed, 23 Aug 2023 10:25:20 GMT

Hi @DANIX1

We have raised this to our platform vendor to request that the HD Boost is added on the back end system, and are waiting for them to confirm.

Regards,

Karl.

Re: Now Sports Boost

Karl-TalkTalk — Tue, 29 Aug 2023 11:41:15 GMT

Hi @DANIX1

The HD Boost has been manually added and this should also be reflected within your NOW Account.

Karl.

Re: Now Sports Boost

DANIX1 — Tue, 29 Aug 2023 19:44:50 GMT

Thank you.

Re: Now Sports Boost

Karl-TalkTalk — Wed, 30 Aug 2023 06:38:35 GMT

You're Welcome 🙂

Regards

Karl