topic Re: TalkTalk TV box in TV

TalkTalk TV box

masakazu — Sun, 03 Sep 2023 17:52:48 GMT

Dear TalkTalk

Since 13rd July, my contract was changed Fiber 65 base plan included TalkTalk TV Box.

but I don't have device to conect on my TV.

How can I see TalkTalk TV?

kind regards

Masakazu Inoue

Re: TalkTalk TV box

fr8ys — Tue, 05 Sep 2023 13:17:49 GMT

Hi,

Are you paying a separate fee for TV on your bill?

All contracts are headed up as having TV, but not all actually have TV included. It's the additional charge on your bill that determines whether or not you have it.

If you wish support staff to verify for you, you are in their queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: TalkTalk TV box

Karl-TalkTalk — Tue, 05 Sep 2023 13:45:53 GMT

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.