topic Re: TV failed recordings and unable to access previous recordings in TV

TV failed recordings and unable to access previous recordings

deepwaters5 — Thu, 14 Sep 2023 17:20:17 GMT

For a while now, recordings have been failing, getting worse and worse, from a variety of channels. Cannot play back recordings that have watched before under My Recordings.

What's the solution to this issue? Using the Talk Talk Plus box.

Re: TV failed recordings and unable to access previous recordings

fr8ys — Thu, 14 Sep 2023 17:59:10 GMT

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

Please note that if you are eligible for a new box, TalkTalk now only supply non-recordable ones., So it's best to try all alternatives if recording is important to you.

Hope it works and please let us know how you get on.

Re: TV failed recordings and unable to access previous recordings

Karl-TalkTalk — Fri, 15 Sep 2023 05:52:17 GMT

Follow the advice from fr8ys and let us know what happens.

Karl

Re: TV failed recordings and unable to access previous recordings

deepwaters5 — Fri, 15 Sep 2023 13:05:01 GMT

Tried the three types of reset and had to do the Factory Reset without saving recordings. Tried to record one show so far and it didn't fail and could watch through recordings. Will schedule a recording to see if that works OK.

Re: TV failed recordings and unable to access previous recordings

Karl-TalkTalk — Mon, 18 Sep 2023 06:51:50 GMT

OK, thanks for letting us know.

Regards,

Karl.