topic Re: Activation email to me not sent in TV

Activation email to me not sent

Hitch — Sat, 30 Sep 2023 14:10:17 GMT

I just joint talktalk what a nightmare I signed up for fibre 900 plus tv now tv and cinema my inet gone live yesterday at 0.40 am as of now and many phone calls to pepole that dont know what they do and no resolve i still have not received a now tv activation email and as i have read in the community it takes 24 to 48 hours and belive it get a new job talktalk is in breach of my contract now and if not resolved by the end of this day i will leave including fibre so pls get a grip it only takes a sec to send a email with a activation link

Re: Activation email to me not sent

Gliwmaeden2 — Sat, 30 Sep 2023 16:55:34 GMT

This cannot be resolved via the forum at the weekend, @Hitch, as there are no staff on here before Monday.

You are too late for phone support till then too.

Check the opening hours for Chat at the foot of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Activation email to me not sent

Karl-TalkTalk — Mon, 02 Oct 2023 06:47:06 GMT

Hi Hitch

I've had a look at your account this morning, and when trying to send the Now Activation email it is giving an error. I've raised this to our back office teams to take a look.

Thanks

Karl.

Re: Activation email to me not sent

Karl-TalkTalk — Mon, 02 Oct 2023 13:11:30 GMT

Our Teams are looking at this currently and we also have an incident raised for this, with our developers investigating.

Thanks

Karl.

Re: Activation email to me not sent

Karl-TalkTalk — Wed, 04 Oct 2023 06:14:00 GMT

I've had a couple of customers report they have received an activation email and have also activated via My Account, can you confirm if you are able to activate Now TV via my account or if you have received the activation email.

Thanks

Karl.

Re: Activation email to me not sent

Karl-TalkTalk — Wed, 04 Oct 2023 12:40:53 GMT

Hi Hitch

Have you received a Now TV activation email, or been able to activate via https://service.talktalk.co.uk/nowtv

Thanks

Karl.

Re: Activation email to me not sent

Karl-TalkTalk — Fri, 06 Oct 2023 06:21:49 GMT

Hi @Hitch

Have you been able to activate the NOW TV services ?

Thanks

Karl.

Re: Activation email to me not sent

Hitch — Fri, 06 Oct 2023 07:37:35 GMT

Finaly all is sorted finay got now tv running thx for the help

Re: Activation email to me not sent

Karl-TalkTalk — Fri, 06 Oct 2023 07:39:58 GMT

Excellent, thanks for confirming.

Regards,

Karl.